Company Overview

Add PearlInfo Pvt. Ltd. is a seasoned player in the software development and digital signature issuance domains, boasting 27 years in the industry and a strong background in implementing large-scale software solutions for both government and commercial sectors. Operating from Ahmedabad, the company is known for its innovative approach and commitment to customer success.

Job Overview

This full-time Software Support Engineer position is based in Ahmedabad and is ideal for freshers with 0 to 1 year of experience who are eager to engage with customers and resolve technical issues. As part of a dynamic team, the successful candidate will provide crucial technical support and develop solutions that ensure software stability and client satisfaction.

Qualifications and Skills

• Diploma or Degree in computer or information technology.
• Freshers can apply from Ahmedabad, Gujarat, India
• Excellent communication skills, both verbal and written, to accurately convey technical information.
• Proficiency in root cause analysis to identify the origins of software issues.
• Strong problem-solving skills to develop timely and effective solutions for clients.

Roles and Responsibilities

• Provide first-level support by diagnosing and resolving customer issues over phone and email.
• Utilize remote desktop tools to troubleshoot and fix client software problems.
• Document and update ticketing system records with all customer interactions and solutions provided.
• Collaborate with the development team to identify and address recurring software problems.
• Assist in performing root cause analysis and provide reports on software issues to management.
• Maintain a high level of customer satisfaction by offering timely and efficient support.
• Participate in training sessions to keep updated with the latest software support techniques and technologies.
• Contribute to knowledge base documentation for continuous improvement of support processes.