Client Onboarding specialist - Pay3

Job Title: Client Onboarding Specialist

Location: Bengaluru, India 

Department: Customer Success & Implementation

Experience: 1–2 years

Type: Full-Time

About Pay3

Pay3 offers a comprehensive global payments solution for the digital commerce industry, enabling seamless  purchases and payouts across 100+ countries through a single low code integration. Our network excels in emerging markets, including Southeast Asia, India, China, Africa, and Latin America. We support stablecoin and cryptocurrencies. 

Role Overview

As a Client Onboarding Specialist at Pay3, you will be the primary point of contact for new enterprise clients post-sale. Your role involves guiding clients through the onboarding process, ensuring timely activation of our payment solutions, and setting the foundation for long-term success.

Key Responsibilities

• Manage the end-to-end onboarding journey for new clients, ensuring a smooth transition from sales to active usage.
• Collaborate with internal teams (Sales, Product, Compliance, Tech) and external partners to facilitate timely client activation.
• Guide clients through integration steps, including KYC, documentation, and system setup, ensuring compliance and seamless technical integration.
• Troubleshoot onboarding issues and coordinate with the tech team for swift resolutions.
• Build rapport with clients and proactively manage expectations throughout the onboarding process.
• Continuously improve onboarding workflows, checklists, and client communication materials.
• Track key onboarding metrics (TAT, success rate, drop-offs) and report regularly to stakeholders.
• Educate clients on Pay3’s product capabilities and best practices for usage.

Requirements

• 1–2 years of experience in client onboarding, implementation, or customer success, preferably in fintech, SaaS, or B2B environments.
• Strong project management and coordination skills.
• Excellent communication and interpersonal abilities.
• High attention to detail and a client-first mindset.
• Comfortable with API including documentation and technology tools to facilitate onboarding 
• Ability to thrive in a fast-paced startup environment.

Nice to Have

• Prior experience with onboarding in a payments/fintech environment.
• Knowledge of the payments ecosystem and digital commerce platforms.

What We Offer

• Competitive salary and growth opportunities.
• Flexible work setup.
• Collaborative and driven team environment.
• Opportunity to work at the forefront of fintech innovation.

If you are interested please drop a note to anubhuti.baruah@pay3.money