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After Sales Service Support - Mechanical Engineer

Gurgaon
Full-Time
Junior: 1 to 3 years
Posted on Apr 12 2024

About the Job

Skills

After-Sales
Troubleshooting
Construction
quality Assurance
Repair & Maintenance
Customer Communication

Job Overview: As an After Sales Support , you will play a critical role in ensuring customer satisfaction and maintaining the performance of mechanical equipment or machinery post-sale. Your responsibilities will primarily revolve around providing technical assistance, troubleshooting, and overseeing repair and maintenance activities. This role requires a strong understanding of mechanical systems, excellent problem-solving skills, and effective communication abilities to address customer inquiries and concerns promptly and efficiently.

Key Responsibilities:

Technical Assistance: Provide expert technical support to customers regarding the operation, maintenance, and troubleshooting of mechanical equipment or machinery.

Troubleshooting: Diagnose and resolve mechanical issues reported by customers, utilizing analytical skills and knowledge of mechanical systems.

Repair and Maintenance: Coordinate and oversee repair and maintenance activities, either internally or through third-party service providers, ensuring timely and effective resolution of issues.

Customer Communication: Maintain regular communication with customers to address inquiries, provide updates on service requests, and ensure their satisfaction with after-sales support.

Documentation: Maintain accurate records of service requests, troubleshooting processes, and solutions provided, ensuring comprehensive documentation for future reference.

Training: Conduct training sessions for customers or internal staff to enhance their understanding of mechanical systems, troubleshooting techniques, and maintenance best practices.

Continuous Improvement: Identify opportunities for product or service improvements based on customer feedback and service performance data, collaborating with relevant teams to implement enhancements.

Quality Assurance: Ensure that all after-sales support activities adhere to quality standards, safety regulations, and company policies.

Qualifications and Skills:

o Bachelor's degree in Mechanical Engineering or a related field.

o Proven experience in a technical support or engineering role, preferably in after-sales support within the mechanical industry.

o Strong understanding of mechanical systems, components, and troubleshooting techniques.

o Excellent problem-solving skills and ability to analyze complex technical issues.

o Effective communication skills, both verbal and written, with the ability to convey technical information clearly and concisely.

o Customer-focused mindset with a commitment to delivering high-quality service.

o Proficiency in relevant software tools and applications for documentation and communication.

o Ability to work independently as well as collaboratively within a team environment.

o Strong organizational skills and attention to detail.

Willingness to travel occasionally for on-site support or training sessions.


About the company

Pathways Consultant is a professional who provides expertise and guidance on various aspects of human resources management, including recruitment, selection, training, and development. Pathways Consultant works independently to identify its manpower needs, develop strategies to attract and retain qualified candidates, and implement programs to support employee development and growth. Pathways C ...Show More

Industry

Non-profit Organizations

Company Size

2-10 Employees

Headquarter

bangalore

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