Company Overview

Orgoshops International Pvt Ltd is India's leading online marketplace for natural products, championing awareness of organic food products and supplements. Our platform offers a comprehensive range of 100% natural food products. Based in Chennai, with a team of 51-200 employees, we belong to the Retail industry. Discover more at our website.

Job Overview

We are seeking a passionate Cold Calling Sales Executive to join our dynamic team at Orgoshops International Pvt Ltd. This mid-level position is based in Chennai and offers flexible working options including Freelance, Full-Time, Remote, and Hybrid employment. The ideal candidate will excel in phone-based sales, contributing significantly to our growth and customer outreach efforts.

🎯 Role Overview

We are looking for a proactive Calling Executive with excellent communication skills in Tamil & English to handle customer and seller support via phone calls and live communication. The role ensures customer satisfaction, seller retention, logistics coordination, and sales support.

🛠 Key Responsibilities

1. Customer Support (Buyers)

• Handle inbound calls for order queries, refunds, and delivery updates.
• Make outbound calls for delayed deliveries, complaint resolutions, and post-delivery confirmations.
• Collect customer feedback & testimonials through phone.
• Escalate unresolved cases to management.

2. Sales & Marketing Support

• Follow up with cart abandoners and assist in completing purchases.
• Call leads from campaigns, WhatsApp promotions, and sign-ups.
• Promote festival offers, combo packs, and upsell opportunities.
• Support marketing by verifying influencers/partners via calls.

3. Seller / Vendor Relations

• Onboard new sellers via phone guidance (registration, listing process).
• Call sellers for stock updates, payouts, and campaign participation.
• Convince inactive sellers to re-list products on Orgoshops.
• Provide sellers updates on festival promotions.

4. Logistics & Operations

• Call courier partners for delivery delays, pickups, and RTO (Return to Origin) issues.
• Confirm customer addresses for delivery reattempts.
• Report major logistics issues to operations team.

Salary Monthly: 15000 - 30000