Company Overview

Orbiz Creativez is an ISO 9000:2018-certified corporate & personal gifting company in Kerala. Known for trendy designs, quality materials, and excellent customer support. Leading manufacturer with 100,000+ global customers.

Job Overview

Sales & Marketing Executive role at Orbiz Creativez Pvt. Ltd. in Kozhikode, Full-Time position with less than 1 year of experience. Competitive salary offered.

Qualifications and Skills

• Strong communication skills
• Telecalling experience
• Sales and marketing knowledge
• Interpersonal skills
• Team player mindset
• Organizational abilities

DUTIES

• Planning, developing and implementing effective marketing communication campaigns.
• Co-ordinate with team and support team members.
• Making database of customers and updating the same on a daily basis.
• Creating awareness and knowledge about company products to customers.
• Proper and accurate reply to customers on a polite manner.
• Follow up and canvas orders on a daily basis.
• Attending complaints of customers and solving the same.
• Follow up for enquiries received through website & India mart.
• Ensure that orders are delivered to customers on the committed delivery time.
• Follow up for outstanding dues.
• Updating customers about latest products of the company.
• Design and produce orders according to customer’s requirements and specifications.
• Monitoring and recording sales and collection data on a daily basis.
• Upload daily report in whats app group.
• Submit daily /monthly sales and collection reports to Marketing Manager.
• Bulk whatsapp message to customers
• Any other duties and responsibilities as advised by your Manager.

RESPONSIBILITIES

• Cross-Selling: The primary KPI for Tele Marketing Executives is to excel in cross- selling our products/services. Your performance and upliftment within the organization will be primarily based on your ability to promote and sell additional products to existing customers.
• After Sales Service : Ensuring excellent after-sales service is crucial. Tele Marketing

Executives should support customers with any post-purchase inquiries, concerns, or issues promptly and professionally.

• Customer Queries: Be the first point of contact for customers seeking product availability information. Collaborate closely with the Sales Coordinator to provide accurate and up-to-date product availability information to customers.
• Commitment Integrity: Tele Marketing Executives are expected to uphold the company's commitment integrity. No commitments, especially related to pricing, should be made without prior approval from the manager.

Key Performance Indicators (KPIs):

• Cross-Selling Success Rate: Your ability to cross-sell products and services to existing customers will be the primary KPI. Performance in this area will directly impact your career progression.
• After Sales Service Ratings: Customer feedback and satisfaction with the after-sales service you provide will be monitored and factored into your performance evaluation.
• Response Time: Maintain a high standard of promptness when responding to customer inquiries, ensuring customer queries are addressed in a timely manner.
• Commitment Adherence: Avoid making any commitments, especially regarding pricing, without obtaining prior approval from the manager. Your commitment integrity will be closely monitored.