company logo

Customer Support Associate

Ahmedabad
Full-Time
Fresher: Less than 1 year
12K - 18K (Per Month)

About the Job

Skills

Communication
Public Speaking
Self-confidence

Job Description - Customer Service Associate

Customer Support Associate will have daily interaction with our clients to provide support for various queries they may have with our software. 

Minimum Experience: 2 Years

Must Have Skills:

  • Excellent communication
  • Fluent in Hindi & English
  • Working knowledge of Microsoft Excel
  • Typing Speed of minimum 30 Words Per Minute
  • Outspoken personality (someone who likes to talk with people)

Good To have Skills:

  • Previous Experience with eCommerce Industry or processes like listings, order processing, etc.
  • Experience with accounting software like Tally, Busy, QuickBooks, etc.

Job Duties:

·        Understand OMSGuru platform and it’s functioning thoroughly

·        Support our existing clients via Chat, Phone, Email & Tickets.

·        Help onboard new clients onto our system

·        Respond promptly and professionally to customer inquiries in person, by telephone, or by email

·        Maintain an updated knowledge of the organization's products, services, and customer service policies

·        Explain simply and clearly in response to customer questions and check for customer understanding and acceptance

·        Recommend new products or services or make suggestions for improvements by identifying relevant features and benefits

·        Assist clients by demonstrating the use of goods and programs and answering any questions they may have.

·        Establish and maintain good rapport with customers by using positive language and anticipating their needs.

 

About the company

OMS Guru is software designed to help eCommerce retailers process, fulfill, and ship their orders from all the most popular marketplaces and shopping carts using all the top carriers. We focus on the customer, and aim to continue to build out the best online order management software around. While OMS Guru is officially still young, its tools and services have been tested and refined in online mar ...Show More

Industry

Retail

Company Size

201-500 Employees

Headquarter

Ahmadabad

Other open jobs from OMSGURU Solutions PVT.LTD