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Application Support Specialist

Mid-Level: 4 to 6 years
Posted on Mar 27 2023

About the Job


Technical Support
System Administration
Value-Added Services (VAS)

Roles & Responsibilities:-

  1. Responsible for providing L1, L2 technical support for integration, installation, maintenance and troubleshooting for various applications deployed for Enterprise Clients.
  • Troubleshoot and identifying Root Cause.
  • Handling customer communication.
  • Achieve customer satisfaction through effective handling of customer problems by ensuring that proper escalation procedures are followed.
  • Performs assigned functions according to standardized policies and procedures.
  • Basic analytical ability is required to resolve routine technical issues.
  • Gains assistance from higher-level employees, L3 support and development team for issue resolution.
  • Actively supports the customer in all aspects through to problem resolution, keeping the customer informed and updated throughout life of incident.
  • Open to work in 24/7 support environment as per the business requirements.
  • Managing ticketed query system and ensuring to keep comprehensive database of queries and resolutions up to date
  • Maintaining and updating technical documents and procedures
  • Applies extensive knowledge of the job skills, company policies and procedures to complete complex, specialized assignments/tasks in creative and effective ways.
  • Assisting end users to avoid or reduce problem occurrences
  • Work with team spirit to achieve a common goal i.e. customer satisfaction.
  • Determined and focused to achieve all the targets set up by the operations and business team for the benefit of the organization.

Desired Candidate Profile :-

  • Graduate/Diploma in IT/Computer Science or related subject
  • Proven 2-5 years of experience in technical support role
  • Sound understanding of operating systems Linux (RHEL/CentOS) and Windows
  • Experience with Database in terms of designing and running SQL queries over MySQL, Oracle.
  • Should have handled incidents, bugs, and worked with vendors/engineering team to provide root case analysis
  • Proficient in network connectivity troubleshooting
  • Working Knowledge of IT Hardware and Software. System Administration Skills is a plus.
  • Should have ability to understand basic hardware issues
  • Ability to learn and master web-based application
  • Problem solving abilities
  • Written and verbal communication skills
  • Ability to diagnose & address application issues
  • Understanding of Telecom Domain preferred. Experience in providing support for Telecom VAS services is a plus.
  • Should have worked in 24x7 environment
  • Must be available to work a flexible work schedule.
  • Ability to meet stretched targets and goals.
  • Managing day to day operations metrics and delivery 

About the company

OM Sai Services is a HR Consulting specializes in Recruitment, Training and human capital development for both management and technical skills


HR Consulting

Company Size

2-10 Employees



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