Company Overview

Omni Career Hub empowers individuals by offering customized solutions tailored to their aspirations, ensuring a seamless journey for students and young professionals in education, skill development, and career opportunities globally. With its headquarters in Surat, the company plays a transformative role in the education industry. Its mission is to inspire the new generation to think big, aim high, and achieve more.

Job Overview

Omni Career Hub is seeking a seasoned Branch Manager to join our team at our Surat location. As a senior-level position, this full-time role requires a dedicated professional with at least 7 to 10 years of experience. The ideal candidate will drive our branch's growth and ensure alignment with the company's mission and vision.

Qualifications and Skills

• Proven experience in team leadership with the ability to manage, mentor, and motivate a diverse team of professionals to achieve targeted outcomes. (Mandatory skill)
• Strong expertise in customer relationship management, focusing on building positive customer experiences and long-term relationships. (Mandatory skill)
• In-depth knowledge of risk assessment techniques to identify potential risks and develop strategies for mitigating them effectively. (Mandatory skill)
• Experience in using Salesforce CRM to manage and maximize customer relationships and sales potential.
• Comprehensive understanding of financial analysis to efficiently allocate resources and optimize branch performance.
• Solid skills in budgeting and forecasting to plan and allocate financial resources effectively and strategically.
• Ability to manage and evaluate team performance using performance management strategies to drive results.
• Thorough knowledge of compliance and regulatory standards to ensure the branch's operations adhere to legal and ethical guidelines.

Roles and Responsibilities

• Lead and manage branch operations, ensuring high levels of productivity, efficiency, and quality in all areas.
• Develop and implement strategic plans to enhance branch operations and profitability in line with company goals.
• Establish and maintain a robust customer service environment, fostering client trust and loyalty.
• Monitor and manage financial performance, ensuring alignment with budgetary goals and financial projections.
• Drive a performance-oriented culture by setting clear objectives, providing coaching, and rewarding competitive performance.
• Ensure compliance with industry regulations, operational policies, and procedures to maintain company integrity and reputation.
• Conduct risk assessments and develop mitigation strategies to minimize potential branch-related risks.
• Facilitate collaboration and communication between teams to ensure alignment and a unified approach to branch management.