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Quality Analyst Specialist

Hyderabad
Full-Time
Mid-Level: 4 to 6 years
25K - 38K (Per Month)
Posted on Feb 12 2024

About the Job

Skills

out bound sales
Call Monitoring
call audit
Training
Quality Assurance
Reporting

Company Overview


Wellness meets luxury at Ridhira Living as brought to you by the wellness pioneers at O2 spa, founded by Ritesh Mastipuram. With best-in-class amenities and top-notch service, Ridhira Living offers a range of luxurious villas and thoughtfully designed plots to create a vacation-like experience for our customers. Join us as we make healthy living a lifestyle and a holistic lifestyle a reality!


Job Overview


We are looking for a Quality Analyst Specialist with 4 to 6 years of experience to join our team at Ridhira Living - Building World's Largest Chain Of Wellness Themed Resort Living Communities. As a Quality Analyst Specialist, you will be responsible for ensuring the quality and efficiency of our services. This is a full-time position based in Hyderabad, Telangana, India.


Qualifications and Skills


  • 4 to 6 years of experience in a similar role as a Quality Analyst Specialist
  • Knowledge of outbound sales processes and call monitoring
  • Strong analytical and problem-solving skills
  • Excellent communication and interpersonal skills
  • Experience in training and quality assurance
  • Attention to detail and ability to multitask
  • Ability to work in a fast-paced and dynamic environment


Roles and Responsibilities


  • Conduct regular call audits and monitor outbound sales calls to assess the quality of customer interactions
  • Identify areas for improvement and provide feedback to the sales team
  • Develop and implement training programs to enhance the quality of sales calls
  • Work closely with the sales team to ensure adherence to quality standards and processes
  • Maintain and update quality monitoring databases and reports
  • Collaborate with cross-functional teams to drive continuous improvement initiatives





About the company

Ode Spa, Indias leading and only spa chain is operating across 15 cities and in major Airports, Five Star Hotels, high-rise Malls and upscale locations. Expanding by leaps and bounds with a staff of over 500+ and catering to over 1500 customers every single day in several world class spas, Ode is well poised to take the Indian wellness industry by a storm. For more info, visit us at www.odespa.com ...Show More

Industry

Wellness and Fitness Serv...

Company Size

51-200 Employees

Headquarter

Gachibowli, Hyderabad, Te...

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