Ode Spa, Indias leading and only spa chain is operating across 15 cities and in major Airports, Five Star Hotels, high-rise Malls and upscale locations. Expanding by leaps and bounds with a staff of over 500+ and catering to over 1500 customers every single day in several world class spas, Ode is well poised to take the Indian wellness industry by a storm. For more info, visit us at www.odespa.com

Company Overview Ridhira Living is a renowned wellness themed resort living community, part of the world's largest chain, founded by Ritesh Mastipuram, the wellness pioneer behind O2 spa. Our luxurious villas and thoughtfully designed plots provide a truly indulgent experience for our guests. Located near Mehtab Khan Guda, just a short drive from Shannkarpally, one of Hyderabad's rapidly developing corridors, our community offers the perfect retreat. With our zen-gardens, Zumba pools, and more, we aim to make healthy living a lifestyle and a holistic lifestyle a reality. Job Overview We are seeking a highly experienced Spa Manager to oversee the operations of our luxurious spa at Ridhira Living, a leading chain of wellness themed resort living communities. As the Spa Manager, you will be responsible for managing the day-to-day activities of the spa, ensuring exceptional customer service, and implementing effective sales and marketing strategies. This is a mid-level position requiring 4 to 6 years of experience in the spa industry. The job is located in Cochin, Kerala, India, and offers a full-time employment opportunity. Qualifications and Skills <ul><li>4 to 6 years of experience in a similar role in the spa industry</li><li>Proven track record of successfully managing a spa</li><li>Excellent leadership and people management skills</li><li>Strong knowledge of spa treatments, therapies, and wellness practices</li><li>Ability to create and implement effective sales and marketing strategies</li><li>Experience in inventory management and cash handling</li><li>Exceptional customer service skills with the ability to handle customer complaints and resolve issues</li><li>Strong organizational and multitasking abilities</li><li>Excellent communication and interpersonal skills</li><li>Passionate about wellness and creating a positive guest experience</li></ul> Roles and Responsibilities <ul><li>Oversee the day-to-day operations of the spa ensuring smooth and efficient functioning</li><li>Manage a team of spa therapists, receptionists, and support staff</li><li>Ensure exceptional customer service by providing personalized experiences and resolving customer issues</li><li>Implement effective sales and marketing strategies to drive spa revenue</li><li>Monitor and maintain the inventory of spa products, equipment, and supplies</li><li>Train and develop spa staff on various treatments and services</li><li>Ensure compliance with hygiene and safety protocols</li><li>Prepare and analyze spa performance reports</li><li>Collaborate with other departments to enhance the overall guest experience</li><li>Stay updated with industry trends and implement innovative spa offerings</li></ul>

Company Overview Wellness meets luxury at Ridhira Living as brought to you by the wellness pioneers at O2 spa, founded by Ritesh Mastipuram. With best-in-class amenities and top-notch service, Ridhira Living offers a range of luxurious villas and thoughtfully designed plots to create a vacation-like experience for our customers. Join us as we make healthy living a lifestyle and a holistic lifestyle a reality! Job Overview We are looking for a Quality Analyst Specialist with 4 to 6 years of experience to join our team at Ridhira Living - Building World's Largest Chain Of Wellness Themed Resort Living Communities. As a Quality Analyst Specialist, you will be responsible for ensuring the quality and efficiency of our services. This is a full-time position based in Hyderabad, Telangana, India. Qualifications and Skills <ul><li>4 to 6 years of experience in a similar role as a Quality Analyst Specialist</li><li>Knowledge of outbound sales processes and call monitoring</li><li>Strong analytical and problem-solving skills</li><li>Excellent communication and interpersonal skills</li><li>Experience in training and quality assurance</li><li>Attention to detail and ability to multitask</li><li>Ability to work in a fast-paced and dynamic environment</li></ul> Roles and Responsibilities <ul><li>Conduct regular call audits and monitor outbound sales calls to assess the quality of customer interactions</li><li>Identify areas for improvement and provide feedback to the sales team</li><li>Develop and implement training programs to enhance the quality of sales calls</li><li>Work closely with the sales team to ensure adherence to quality standards and processes</li><li>Maintain and update quality monitoring databases and reports</li><li>Collaborate with cross-functional teams to drive continuous improvement initiatives</li></ul>

Company Overview Wellness meets luxury at Ridhira Living as brought to you by the wellness pioneers at O2 spa, founded by Ritesh Mastipuram. With best-in-class amenities and top-notch service, we strive to make healthy living a lifestyle and a holistic lifestyle a reality. Join us in our mission to provide a tranquil and rejuvenating experience for our guests. Job Overview We are looking for a dedicated and passionate Spa Therapist to join our team at Ridhira Living - Building World's Largest Chain Of Wellness Themed Resort Living Communities. As a Spa Therapist, you will be responsible for providing exceptional spa treatments and services to our guests. This is a full-time position based in Hyderabad, Telangana, India. Qualifications and Skills <ul><li>Fresher with less than 1 year of experience in spa therapy</li><li>Certification in spa therapy or related field</li><li>Strong knowledge and proficiency in various massage techniques, including deep tissue massage and Swedish massage</li><li>Experience in providing menicure and pedicure services</li><li>Excellent interpersonal and communication skills</li><li>Passion for wellness and dedication to providing exceptional guest experiences</li><li>Ability to work well in a team and maintain a positive and professional attitude</li></ul> Roles and Responsibilities <ul><li>Provide professional spa treatments, including massage therapies, body scrubs, facials, and body wraps, to guests</li><li>Consult with guests to identify their specific needs and preferences, ensuring a personalized and memorable spa experience</li><li>Maintain a clean and organized spa environment, including sterilizing equipment and maintaining inventory of supplies</li><li>Promote and sell spa products and services to guests, providing recommendations and advice based on their individual needs</li><li>Educate guests on the benefits of spa treatments and provide guidance on post-treatment care and wellness routines</li><li>Adhere to all spa policies and procedures, including health and safety regulations, and maintain client confidentiality</li><li>Stay updated on the latest industry trends and techniques, continuously improving skills and knowledge through training and professional development</li></ul>

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