Customer Support Executive

100

Applications

Kochi
Full-Time
Fresher: Less than 1 year
14K - 17K (Per Month)
Posted on Apr 24 2023

About the Job

Skills

Hindi
Tamil
Customer Service

We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service and after-sales support. You will create policies and procedures and oversee the customer service provided by the team. The Customer Support Executive will be responsible for the selection of staff in the hiring process and ensure that a standardized level of service is maintained for all customers.

To be successful as a customer support executive, you should display excellent interpersonal and communication skills as well as a professional appearance. These skills will prove invaluable when mentoring the representatives in your team and mediating with customers. An outstanding customer support executive should possess a proven track record of successful customer service and management skills.

  • Managing a team of representatives offering customer support.
  • Overseeing the customer service process.
  • Resolving customer complaints brought to your attention.
  • Creating policies and procedures.
  • Planning the training and standardization of service delivery.
  • Selecting and hiring new staff.
  • Monitoring the work of individual representatives and of the team.
  • Conducting quality assurance surveys with customers and providing feedback to the staff.
  • Possessing excellent product knowledge to enhance customer support.
  • Maintaining a pleasant working environment for your team.
  • A bachelor’s degree in administration or a related field.
  • A minimum of 3 years experience.
  • Excellent interpersonal and written and oral communication skills.
  • Ability to lead a team.
  • Knowledge of CRM systems.
  • Computer skills.
  • Knowledge of mediation and conflict resolution techniques is preferable.

About the company

Novelworx is a leading Talent Services Provider that offers endless possibilities with comprehensive people support solutions. Headquartered in Bangalore with an office network spread across the country, our multidisciplinary team of 50+ employees is renowned for the seamless talent database & quick turnaround times. With a host of services from Temporary Staffing, Executive Search & recru ...Show More

Industry

Staffing and Recruiting

Company Size

51-200 Employees

Headquarter

Bangalore

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