Novelworx is a leading Talent Services Provider that offers endless possibilities with comprehensive people support solutions. Headquartered in Bangalore with an office network spread across the country, our multidisciplinary team of 50+ employees is renowned for the seamless talent database &amp; quick turnaround times. With a host of services from Temporary Staffing, Executive Search &amp; recruitment, Payroll outsourcing, managed services, Permanent Staffing, compliance setup &amp; audits, IT Staff augmentation, Training &amp; Deployment to RPO; we aspire to be the preferred people services partner for our clientele spanning diverse business verticals. Our bespoke solutions are aimed at helping organizations to efficiently manage their workforce &amp; people dynamics while delivering top-notch talent services.

We are looking for a responsible Supervisor to oversee the workflow at our facilities. The role is a&nbsp;complex one. He will not just be someone who supervises the work of others. A supervisor is also responsible for coaching, resolving issues and serving as a link between subordinates and upper management.The ideal candidate will be a competent individual who will be able to guide and train employees. He will be well-versed in processes under the role’s responsibility and will be results-driven and focused.The goal is to ensure that operations are carried out productively so as to ensure profitability and sustainable growth.<ul><li>Set goals&nbsp;for performance and deadlines in ways that comply with company’s plans and vision and communicate them to subordinates</li><li>Organize workflow and ensure that employees understand their duties or delegated tasks</li><li>Monitor employee productivity and provide constructive feedback and coaching</li><li>Receive complaints and resolve problems</li><li>Maintain timekeeping and personnel records</li><li>Pass on information from upper management to employees and vice versa</li><li>Prepare and submit performance reports</li><li>Decide on reward and promotion based on performance</li><li>Hire and train new employees</li><li>Ensure adherence to legal and company policies and procedures and undertake disciplinary actions if the need arises</li><li>Set goals&nbsp;for performance and deadlines in ways that comply with company’s plans and vision and communicate them to subordinates</li><li>Organize workflow and ensure that employees understand their duties or delegated tasks</li><li>Monitor employee productivity and provide constructive feedback and coaching</li><li>Receive complaints and resolve problems</li><li>Maintain timekeeping and personnel records</li><li>Pass on information from upper management to employees and vice versa</li><li>Prepare and submit performance reports</li><li>Decide on reward and promotion based on performance</li><li>Hire and train new employees</li><li>Ensure adherence to legal and company policies and procedures and undertake disciplinary actions if the need arises</li><li>Proven experience as supervisor or relevant role</li><li>Familiarity with company policies and legal guidelines of the field</li><li>Ability to learn a variety of job descriptions</li><li>Excellent communication and interpersonal skills</li><li>Outstanding organizational and leadership skills</li><li>Good knowledge of MS Office</li><li>Diploma/Certificate in first line management or relevant field</li><li>Proven experience as supervisor or relevant role</li><li>Familiarity with company policies and legal guidelines of the field</li><li>Ability to learn a variety of job descriptions</li><li>Excellent communication and interpersonal skills</li><li>Outstanding organizational and leadership skills</li><li>Good knowledge of MS Office</li><li>Diploma/Certificate in first line management or relevant field</li><li>discipline will be considered an advantage</li></ul>

We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service and after-sales support. You will create policies and procedures and oversee the customer service provided by the team. The Customer Support Executive will be responsible for the selection of staff in the hiring process and ensure that a standardized level of service is maintained for all customers.To be successful as a customer support executive, you should display excellent interpersonal and communication skills as well as a professional appearance. These skills will prove invaluable when mentoring the representatives in your team and mediating with customers. An outstanding customer support executive should possess a proven track record of successful customer service and management skills.<ul><li>Managing a team of representatives offering customer support.</li><li>Overseeing the customer service process.</li><li>Resolving customer complaints brought to your attention.</li><li>Creating policies and procedures.</li><li>Planning the training and standardization of service delivery.</li><li>Monitoring the work of individual representatives and of the team.</li><li>Conducting quality assurance surveys with customers and providing feedback to the staff.</li><li>Possessing excellent product knowledge to enhance customer support.</li><li>Maintaining a pleasant working environment for your team.</li><li>A bachelor’s degree in administration or a related field.</li><li>Excellent interpersonal and written and oral communication skills.</li><li>Ability to lead a team.</li><li>Computer skills.</li><li>Knowledge of mediation and conflict resolution techniques is preferable.</li></ul>

We are looking for a responsible Supervisor to oversee the workflow at our facilities. The role is a&nbsp;complex one. He/She will not just be someone who supervises the work of others. A supervisor is also responsible for coaching, resolving issues and serving as a link between subordinates and upper management.The ideal candidate will be a competent individual who will be able to guide and train employees. He/She will be well-versed in processes under the role’s responsibility and will be results-driven and focused.The goal is to ensure that operations are carried out productively so as to ensure profitability and sustainable growth.<ul><li>Set goals&nbsp;for performance and deadlines in ways that comply with company’s plans and vision and communicate them to subordinates</li><li>Organize workflow and ensure that employees understand their duties or delegated tasks</li><li>Monitor employee productivity and provide constructive feedback and coaching</li><li>Receive complaints and resolve problems</li><li>Maintain timekeeping and personnel records</li><li>Pass on information from upper management to employees and vice versa</li><li>Prepare and submit performance reports</li><li>Decide on reward and promotion based on performance</li><li>Ensure adherence to legal and company policies and procedures and undertake disciplinary actions if the need arises</li><li>Set goals&nbsp;for performance and deadlines in ways that comply with company’s plans and vision and communicate them to subordinates</li><li>Organize workflow and ensure that employees understand their duties or delegated tasks</li><li>Monitor employee productivity and provide constructive feedback and coaching</li><li>Receive complaints and resolve problems</li><li>Maintain timekeeping and personnel records</li><li>Pass on information from upper management to employees and vice versa</li><li>Prepare and submit performance reports</li><li>Ensure adherence to legal and company policies and procedures and undertake disciplinary actions if the need arises</li><li>Proven experience as supervisor or relevant role</li><li>Familiarity with company policies and legal guidelines of the field</li><li>Excellent communication and interpersonal skills</li><li>Outstanding organizational and leadership skills</li><li>Good knowledge of MS Office</li><li>Proven experience as supervisor or relevant role</li><li>Familiarity with company policies and legal guidelines of the field</li><li>Ability to learn a variety of job descriptions</li><li>Excellent communication and interpersonal skills</li><li>Outstanding organizational and leadership skills</li><li>Good knowledge of MS Office Excel</li></ul>

We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service and after-sales support. You will create policies and procedures and oversee the customer service provided by the team. The Customer Support Executive will be responsible for the selection of staff in the hiring process and ensure that a standardized level of service is maintained for all customers.To be successful as a customer support executive, you should display excellent interpersonal and communication skills as well as a professional appearance. These skills will prove invaluable when mentoring the representatives in your team and mediating with customers. An outstanding customer support executive should possess a proven track record of successful customer service and management skills.<ul><li>Managing a team of representatives offering customer support.</li><li>Overseeing the customer service process.</li><li>Resolving customer complaints brought to your attention.</li><li>Creating policies and procedures.</li><li>Planning the training and standardization of service delivery.</li><li>Selecting and hiring new staff.</li><li>Monitoring the work of individual representatives and of the team.</li><li>Conducting quality assurance surveys with customers and providing feedback to the staff.</li><li>Possessing excellent product knowledge to enhance customer support.</li><li>Maintaining a pleasant working environment for your team.</li><li>A bachelor’s degree in administration or a related field.</li><li>A minimum of 3 years experience.</li><li>Excellent interpersonal and written and oral communication skills.</li><li>Ability to lead a team.</li><li>Knowledge of CRM systems.</li><li>Computer skills.</li><li>Knowledge of mediation and conflict resolution techniques is preferable.</li></ul>

Novelworx Digital Solutions Pvt. Ltd.

Supervisor

Customer Support Executive

Supervisor

Customer Support Executive