Company Overview

NoBroker.com, India's first Proptech unicorn, is a disruptive brokerage-free property search portal that connects house/property owners and tenants/buyers directly. We have served over 30+ lakh customers monthly and have raised a total of $361 Million from our investors. With a team of 2000 passionate individuals, we are dedicated to helping people fulfill their real estate requirements without any brokerage.

Job Overview

We are looking for a Customer Support Executive to join our team at NoBroker.com. As a Customer Support Executive, you will be responsible for providing excellent customer service and support to our valuable customers. This is a full-time position based in Bangalore, Karnataka, India. The ideal candidate should have 1 to 3 years of experience in customer support.

Qualifications and Skills

• 1 to 3 years of experience in a customer support role
• Excellent verbal and written communication skills
• Strong problem-solving and decision-making abilities
• Empathy and patience in dealing with customers
• Ability to multitask and prioritize tasks effectively
• Familiarity with CRM software and support ticketing systems
• Tech-savvy and quick learner
• Ability to work well in a fast-paced and dynamic environment
• Bachelor's degree in any field (preferred)

Roles and Responsibilities

• Handle customer inquiries and provide accurate information about our services
• Resolve customer complaints or issues in a timely and professional manner
• Assist customers in navigating our platform and resolving any technical difficulties
• Maintain a high level of customer satisfaction by going above and beyond to meet customer needs
• Collaborate with cross-functional teams to ensure prompt resolution of customer issues
• Maintain a comprehensive understanding of our products, services, and processes
• Provide feedback to the product and engineering teams to improve user experience
• Identify and escalate priority issues to the relevant teams for immediate resolution
• Document customer interactions and transactions accurately in our CRM system