Job Title: Customer Service Executive

Job Description: This position reports to the <insert manager designation> and interfaces with company managers and end customers.

Specific Responsibilities

▪ Handle inbound calling for customer service.

▪ Identify and assess customers’ needs to achieve satisfaction.

▪ Build sustainable relationships and trust with customer accounts through open and interactive

▪ communication.

▪ Provide accurate, valid, and complete information by using the right methods/tools.

▪ Handlecustomercomplaints,provideappropriatesolutionsandalternativeswithinthetimelimits ▪ Conduct follow-ups to ensure complete resolution of issues.

▪ Keep records of customer interactions, process customer accounts.

▪ Follow communication procedures, guidelines, and policies.

▪ Take the extra mile to engage customers.