Company Overview

NoBroker.com is India's first Proptech unicorn, revolutionizing the property search industry by eliminating the need for brokers. Founded by IIT and IIM alumni in 2014, we connect property owners and tenants or buyers directly through our advanced platform. With 5,001-10,000 employees, we serve multiple cities in India and are supported by leading investors. Our services include brokerage-free properties, online rental agreements, packing & moving, and more, headquartered in Bengaluru.

Job Overview

We are seeking a Customer Service Executive for a full-time position at our Bengaluru office. This is a fresher-level position requiring 0 to 1 year of work experience in customer service. The role entails assisting customers with their inquiries, ensuring a seamless experience, and upholding the high standards of NoBroker.com’s customer support.

Qualifications and Skills

• Customer Support (Mandatory skill) is required to address client inquiries and resolve issues efficiently.
• Excellent Communication Skills (Mandatory skill) are essential for interacting clearly and professionally with customers.
• Active Listening is vital for understanding customer needs and providing accurate solutions.
• Problem Solving abilities are necessary to tackle customer issues effectively and propose practical solutions.
• Call Handling skills are needed to manage high volumes of incoming calls and coordinate appropriate responses.
• Conflict Resolution expertise is crucial for handling customer complaints and ensuring customer satisfaction.
• Ability to work independently and as part of a team to meet set performance targets.
• Staying updated with the latest information about company services to provide accurate customer support.

Roles and Responsibilities

• Manage incoming calls and customer service inquiries in a timely and efficient manner.
• Provide accurate, valid, and complete information by using the right methods and tools.
• Identify and assess customers’ needs to achieve satisfaction and deliver outstanding service.
• Handle customer complaints, provide appropriate solutions and alternatives, and follow up to ensure resolution.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Collaborate with team members to ensure consistent service delivery and adherence to company protocols.
• Keep detailed records of customer interactions, process accounts, and file important documents.
• Contribute to team efforts by accomplishing related results as needed.