Customer Service Executive

8

Applications

Bengaluru
Full-Time
Fresher: Less than 1 year
18K - 24K (Per Month)
Posted on Feb 19 2024

Not Accepting Applications

About the Job

Skills

Customer Service
Customer Relationship Management (CRM)
Inbound and outbound
handling queries
voice process
Customer Satisfaction

Job Title: Customer Service Executive


Job Description: This position reports to the <insert manager designation> and interfaces with company

managers and end customers.


Specific Responsibilities



  •  Handle inbound calling for customer service.
  •  Identify and assess customers’ needs to achieve satisfaction.
  •  Build sustainable relationships and trust with customer accounts through open and interactive
  •  communication.
  •  Provide accurate, valid, and complete information by using the right methods/tools.
  •  Handle customer complaints, provide appropriate solutions and alternatives within the time limits
  •  Conduct follow-ups to ensure complete resolution of issues.
  •  Keep records of customer interactions, process customer accounts.
  •  Follow communication procedures, guidelines, and policies.
  •  Take the extra mile to engage customers.

About the company

India’s first Proptech unicorn, NoBroker.com is a disruptive brokerage-free property search portal that connects house/property owners &amp; tenants/buyers directly by eliminating the middleman. NoBroker.com removes the information asymmetry that existed in the Indian marketplace, and instead creates an environment for free exchange of information that earlier brokerage. NoBroker was founded ...Show More

Company Size

5,001-10,000 Employees

Headquarter

Bangalore

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