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Customer Care Specialist

Fresher (0 to 1 years)
3L - 4L (Per Year)
Posted on Jul 25 2022

About the Job


Customer Service through calls.

• Ensure timely and accurate service delivery at defined productivity levels

• Build client & domain knowledge to be able to deliver a resolution on the first conversation

• EnsureadherencetoClientServiceLevelAgreements (SLAs)likeCustomerSatisfaction,

• ServiceLevel, Handle Time & Customer Effort

• Maintain Internal & Client level delivery quality on calls.

• Adhere to Customer Service Attendance & Accountability policies

• Execute issue /query resolution and ensure proper documentation &follow-up

• Identify, share and support operational improvements

Required Experience

• Excellent communication skills

• Should be flexible to work in rotational shifts

• Proficient in computer usage and Basic knowledge on MSOffice

Designation: Customer Care Specialist


• Graduates in B.Com, B.A,BCA, BBA,BHM, BSc & BSc IT (Except Stats, Maths Hons & EcoHons)

Undergraduates also considering.

We Offer You:

• Defined career roadmap which offers growth opportunities

• Performance based incentive program**

• Investment in talent development and skills enhancement

• Work life balance with 5 day workweek

• Collaborative environment with best in class professionals

• Focus on colleague engagement and fun@work 

About the company

NIIT is a leading Global Talent Development Corporation that is building a manpower pool for global industry requirements. The company, which was set up in 1981 to help the nascent IT industry overcome its human resource challenges, today ranks among the world’s leading training companies owing to its vast, yet comprehensive array of talent development programs. With a footprint across 30 nation ...Show More


Education Administration ...

Company Size

5001-10000 Employees



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