NIIT is a leading Global Talent Development Corporation that is building a manpower pool for global industry requirements. The company, which was set up in 1981 to help the nascent IT industry overcome its human resource challenges, today ranks among the worldâs leading training companies owing to its vast, yet comprehensive array of talent development programs. With a footprint across 30 nations, NIIT offers training and development solutions to Individuals, Enterprises and Institutions.

Your Impact as a Customer Care Specialist •	Customer Service through calls.•	Ensure timely and accurate service delivery at defined productivity levels•	Build client &amp; domain knowledge to be able to deliver a resolution on the first conversation•	EnsureadherencetoClientServiceLevelAgreements (SLAs)likeCustomerSatisfaction,•	ServiceLevel, Handle Time &amp; Customer Effort•	Maintain Internal &amp; Client level delivery quality on calls.•	Adhere to Customer Service Attendance &amp; Accountability policies•	Execute issue /query resolution and ensure proper documentation &amp;follow-up•	Identify, share and support operational improvements Required Experience•	Excellent communication skills•	Should be flexible to work in rotational shifts•	Proficient in computer usage and Basic knowledge on MSOffice Designation: Customer Care SpecialistEducation:•	Graduates in B.Com, B.A,BCA, BBA,BHM, BSc &amp; BSc IT (Except Stats, Maths Hons &amp; EcoHons)Undergraduates also considering. We Offer You: •	Defined career roadmap which offers growth opportunities•	Performance based incentive program**•	Investment in talent development and skills enhancement•	Work life balance with 5 day workweek•	Collaborative environment with best in class professionals•	Focus on colleague engagement and fun@work&nbsp;

Customer Service through calls.•	Ensure timely and accurate service delivery at defined productivity levels•	Build client &amp; domain knowledge to be able to deliver a resolution on the first conversation•	EnsureadherencetoClientServiceLevelAgreements (SLAs)likeCustomerSatisfaction,•	ServiceLevel, Handle Time &amp; Customer Effort•	Maintain Internal &amp; Client level delivery quality on calls.•	Adhere to Customer Service Attendance &amp; Accountability policies•	Execute issue /query resolution and ensure proper documentation &amp;follow-up•	Identify, share and support operational improvements Required Experience•	Excellent communication skills•	Should be flexible to work in rotational shifts•	Proficient in computer usage and Basic knowledge on MSOffice Designation: Customer Care SpecialistEducation:•	Graduates in B.Com, B.A,BCA, BBA,BHM, BSc &amp; BSc IT (Except Stats, Maths Hons &amp; EcoHons)Undergraduates also considering. We Offer You: •	Defined career roadmap which offers growth opportunities•	Performance based incentive program**•	Investment in talent development and skills enhancement•	Work life balance with 5 day workweek•	Collaborative environment with best in class professionals•	Focus on colleague engagement and fun@work&nbsp;

SmartData Enterprises Inc.

Customer Care Specialist

Customer Care Specialist