Key Functional Areas of Responsibility:

The role of the of CRM is to oversee all CRM functions, building the business's overall clients management capability in order to provide a high level of service and excellent clients experience and capture data across all key touch-points of the business. • The CRM is a key pillar in the business's income generation strategy and he serves to maximize clients’ retention and the acquisition of new consumers, therefore, enabling the business to achieve its consumer base targets and ultimately its financial goals.

• Utilize CRM tools to track interactions, maintain accurate records, and analyse sales performance. • Build & maintain relationships with clients. • Escalating & resolving the concerns as raised by clients. • Conduct business reviews to make sure that the clients are satisfied with the service. • Coordinate with Internal departments to ensure that the business needs are fulfilled effectively. • Responsible for leading the Post Sales CRM Operations, payments and collections. • Ensure regular monitoring of project, progress and update the clients on the same. • Ensure on time completion, comprehensiveness, and accuracy of all documentation pertaining to sale and service. • To maintain relationship with clients and coordinate on client queries post booking formalities till possession • To assist client with all queries pertaining to legal, agreement, registration, taxation, banking, etc. • Ensure the compliance with the process and procedures made by the company and ensure its effective implementation during the complete process. • To identify the discrepancies and keep them into the notification of the Management at the right time. • To prepare various reports on daily, weekly, quarterly and monthly basis. • Reaching the targets and goals set for you. • Establishing, maintaining and expanding your customer base. • Listening to customer requirements and presenting appropriately as per client requirements.

● Graduate/MBA, or related field ● Proven work experience as a CRM. ● Solid background in customer acquisition strategies

● Strong negotiation and persuasion abilities ● Knowledge of online marketing methods and best practices ● An ability to manage marketing projects end-to-end

● Good understanding of sales and customer relationship management

● Excellent analytical, organizational, project management and time management skills Experience

• Total work: 2 year (Preferred)

• Real estate sales: 2 year (Required) Key Skills

• Proven work experience as a CRM • Solid background in customer acquisition strategies • Technical expertise with CRM and analytical systems

• Time management • Knowledge of online marketing methods and best practices • Strong communication skills along with a customer-oriented attitude

• Relationship building