Job Description: Regional Sales Manager

Job Summary:

We are seeking a dynamic and experienced Sales Head to lead our sales department region. The successful candidate will be responsible for driving sales, managing a high-performing team, maintaining strong customer relationships, and overseeing distributor management. The role also includes ensuring timely order fulfilment and closing all order payments within a reasonable timeframe. Above all, the Sales Head must achieve their sales targets and ensure that all team members do the same.

Key Responsibilities:

Sales Management:

• Develop and implement effective sales strategies to drive business growth.
• Set and monitor sales targets for the team, ensuring they are met or exceeded.
• Analyse sales data to identify trends and areas for improvement.
• Create demand, build a large pipeline of customers to be converted which will expand the company market share.
• Have a deep knowledge of all the players in the market to create strong and winning sales strategies.

Team Management:

• Lead, coach, and mentor the sales team to enhance their performance.
• Visit customers for lead generation as well as order pipeline with the team.
• Conduct regular team meetings to review progress and provide feedback.
• Foster a positive and productive work environment.
• Assess, identify gaps and close them via trainings of all team members.

Customer Relationship Management:

• Build and maintain strong relationships with key clients and customers to ensure continued business.
• Address customer inquiries and resolve issues promptly.
• Ensure high levels of customer satisfaction.
• Coordinate with internal teams for on ground BTL activities.

Distributor Management:

• Develop and maintain relationships with distributors to ensure effective distribution of products.
• Negotiate contracts and terms with distributors.
• Monitor distributor performance and address any issues.
• Appoint new distributors as per the need of the business.

Order Fulfilment:

• Oversee the order fulfilment process to ensure timely delivery of products.
• Coordinate with logistics and warehouse teams to streamline operations.
• Ensure all orders are fulfilled accurately and efficiently.

Payment Collection:

• Ensure timely collection of payments from customers.
• Monitor outstanding payments and take necessary actions to close them.
• Maintain accurate records of all transactions.

Performance Monitoring:

• Track and report on sales performance metrics as well as periodic effort in our internal sales app.
• Identify areas for improvement and implement corrective actions on a regular basis.
• Continuously review and optimize sales processes.
• Keep strong information flow to management in preset formats.

Qualifications:

• Proven experience as a Sales Head or similar leadership role in the books or publishing industry.
• Strong understanding of sales principles and customer service practices.
• Excellent leadership, communication, and interpersonal skills.
• Ability to analyse sales data and develop actionable strategies.
• Strong organizational and problem-solving skills.
• Proficiency in English & MS Office Suite.

Additional Information:

• Reporting to GM sales.
• Based location should be Delhi.