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Job – Team Leader - Operations	 	 	 	 Location: Bangalore 	 	 	 	 Reports: AM/Head– Operations 	 	 	 	 Job Purpose: 	 	 	 	      Team leader must equip with Product & Process knowledge and responsible for day-to-day management of a travel consultant team, managing internal & external stakeholders.	 	 	 	 Mandatory Requirements:  	 	 	 	 Overall 4+ years of experience in Operations and Minimum 1 year as team leader operations and handled a team.	 	 Minimum graduate (Any additional travel industry related certification will be an added advantage)  	 	 Mandatory knowledge of at least 2 GDS including knowledge of airline reservations, reissuance, ticketing, refunds, fare calculations / constructions and handling of international travel complexities.  	 	 Flexible with rotational shifts, willing to work night shift and rotational Week OFF’s and able to work on week end i.e., Saturday & Sundays.	 	 Should have handled minimum head count 10+ advisors 	 	 Exposure in client handling 	 	 	 	 	 	 Job Specific Essential Duties and Responsibilities:  	 	 	 	 Review team issues, determine root causes, alternative solutions and provide feedback to the individual and the team. 	 	 Handle day to day grievances and be able to action as per the agreed SLA’s. 	 	 Review team performance in the regular intervals and coordinate with internal team on necessary process improvement plans for the individuals.	 	 Able to assist the advisors and also work on the day to day escalation and also on the people metrics (Shrinkage & Attrition).	 	 Coach advisors on improvement in product & process and communicate product and process changes to the team. 	 	 Partner with Operations for course deliverables; establish expectations and risks, and to determine specific training needs for the staff.  	 	 Provide coaching, mentoring and support to Category team members.

Job Description – Travel Consultant (Mystifly Operations)	 	  	 	 Job Title: Travel Consultant  	 	  	 	 Timing: 24/7*365 days.	 	  	 	 Week off & Shift: Rotational 	 	  	 	 Location: Bangalore 	 	  	 	 Job: Work from Office. 	 	  	 	 Job Overview: 	 	 	 	 ‘Mystifly is one of the world leaders in air fare consolidation and has created a niche in the market as the leaders in travel technology. A promising career awaits you in this organization for one who is looking forward for a space in the new travel era’.	 	 	 	 	 	 Candidate Requirements and Qualifications:	 	 	 	 Should carry working experience as a Travel Consultant or of similar profile.	 	 The candidate shall have excellent knowledge and working experience with the GDS of not less than 3 years (knowledge in 2 GDS platforms (Sabre, Galileo and Amadeus) is mandate and basic knowledge on third will be an added advantage.	 	 Understanding of practices associated with reading defining and application of hub utilization, routing and fare rules.	 	 Preferably candidate should hold Degree in Hospitality, Travel, Tourism, Business, or relevant field.	 	 Diploma course in Travel & Tourism with 4+ years of experience.	 	 IATA certification will be considered as added advantage.	 	 Ability to present, persuade and communicate effectively	 	 Critical thinker and problem solver	 	 Team player	 	 Good organizational and time-management skills	 	 Great interpersonal and communication skills	 	 Responsibilities:	 	 Travel consultant will be responsible for regular interaction with our clients on their requirements on Ticketing or Post Ticketing Service.	 	 To connect and build relation with our clients and suppliers in the course of the travel ticketing and services.	 	 Promptness and accuracy in provisioning any service to the client is considered as most valued attribute in our consultants.	 	 Suggest suitable travel options that best suite clients' needs.	 	 Handle unforeseen problems and complaints and determine eligibility for money returns.	 	 Involved with attending calls from the clients and making outbound calls to the vendors to complete the process of ticket issuance.

Job Description – Travel Consultant (Mystifly Operations)&nbsp;Job Title: Travel Consultant&nbsp;&nbsp;&nbsp;Timing: 24/7*365 days.&nbsp;Week off &amp; Shift: Rotational&nbsp;&nbsp;Location: Bangalore&nbsp;&nbsp;Job: Work from Office.&nbsp;&nbsp;Job Overview:&nbsp;‘Mystifly is one of the world leaders in air fare consolidation and has created a niche in the market as the leaders in travel technology. A promising career awaits you in this organization for one who is looking forward for a space in the new travel era’. Candidate Requirements and Qualifications: Should carry working experience as a Travel Consultant or of similar profile. The candidate shall have excellent knowledge and working experience with the GDS of not less than 3 years (knowledge in 2 GDS platforms (Sabre, Galileo and Amadeus) is mandate and basic knowledge on third will be an added advantage. Understanding of practices associated with reading defining and application of hub utilization, routing and fare rules. Preferably candidate should hold Degree in Hospitality, Travel, Tourism, Business, or relevant field. Diploma course in Travel &amp; Tourism with 4+ years of experience. IATA certification will be considered as added advantage. Ability to present, persuade and communicate effectively Critical thinker and problem solver Team player Good organizational and time-management skills Great interpersonal and communication skills Responsibilities: Travel consultant will be responsible for regular interaction with our clients on their requirements on Ticketing or Post Ticketing Service. To connect and build relation with our clients and suppliers in the course of the travel ticketing and services. Promptness and accuracy in provisioning any service to the client is considered as most valued attribute in our consultants. Suggest suitable travel options that best suite clients' needs. Handle unforeseen&nbsp;problems and complaints&nbsp;and determine eligibility&nbsp;for money returns. Involved with attending calls from the clients and making outbound calls to the vendors to complete the process of ticket issuance.

Overview Mystifly is currently seeking a business partner aligned to and work closely with business leaders to enhance workforce performance, foster and nurture strategic people enablers such as talent, leadership, learning and culture, as well as develop people solutions, to achieve the organization’s objectives.&nbsp;Roles and Responsibilities·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Responsible for Onboarding the new employees and facilitating HR Induction Programs.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Planning and managing attrition.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Providing performance management guidance to all the employees.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Preparing Employee Engagement Calendar and organizing the events as per the schedule.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Promoting and Branding the Employee Engagement Events.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Designing Training Calendar and organizing the trainings as per the business requirements.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Handling employee queries on policies and procedures via email and phone.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Handling escalations as first point of contact for all process related queries.&nbsp;Requirements·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;7+ Years of experience post qualification.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Postgraduate (MBA/MSW).·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Ability to work under pressure.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Excellent Verbal and written Communication skills.

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