We are looking for a passionate individual for the role of Customer Success Manager at our Noida Office.

Roles and Responsibilities:

• Develop and manage client portfolios.
• Sustain business growth and profitability by maximizing value.
• Analyse customer data to improve customer experience.
• Hold product demonstrations for customers.
• Improve onboarding processes.
• Evaluate and improve tutorials and other communication infrastructure.
• Mediate between clients and the organization.
• Handle and resolve customer requests and complaints.
• Minimize customer churn.
• Aid in product design and product development.

Qualifications and Skills:

• Bachelor's degree in MBA in marketing, or related field is preferred.
• Proficiency in all microsoft office applications and CRM software.

·       3-4 years of experience in the customer-facing customer success field (Having experience in B2B SaaS company is a major plus)

·       Smart thinker, innovator, decision-maker who can inspire customer loyalty.

·       Great leadership skills

·       Have an acumen and tact of handling discussions

·       Great communication skills

·       Experience handling infuriated customers

·       Experience in handling customer queries tactfully and diplomatically to ensure that they stay subscribed to our product