General Duties

•  Communicate and assist guest starting from reservation, check in, during stay until departure from the resort. All communication must be done in a well manner and in professional level.
•  Ensure highest level of guest satisfaction at all times by delivering the best service experience at every stage of the guest stay.
•  Work in conjunction with Housekeeping and Engineering team to ensure that villas are in immaculate condition at all times and especially in preparation for guest arrival.
•  Daily communication with Housekeeping and Food and Beverage team in relation to the needs of current and arriving guests to the resort.
•  Oversee the cleaning and maintenance of villas by Housekeeping and Engineering staff to ensure guests are not disturbed unnecessarily.
•  To promote in house facilities to guest during stay before giving recommendation for outside of the resort.
•  Handle all flights confirmations, dinner reservations, tour arrangements and any other guest itinerary during stay.
•  Assist other department whenever there is anything related to guest in the resort to ensure guest needs are handled in a timely and professional manner.
•  Work closely with Food and Beverage team at each dining experience to ensure guest receives a consistent level of service including to cater for guest preferences accordingly.
•  Keep all information updated by being aware of everything that is happening in the resort in all sections.
•  Assist with training of other departments whenever it is necessary.
•  To perform any other duty as directed by superior

General Responsibilities

•  Maintain high score on guest satisfaction at all time.
•  Responsible for the elaboration and implementation of standards related to SOP
•  Schedule and regularly conducts routine inspections of areas under his control.

Qualifications

Knowledge and Experience

•  Minimum Diploma in Hospitality
•  Minimum of 1 year relevant experience in Front Office
•  Butler knowledge is a must
•  Knowledge of local regulations related to Hotel Operation is a must

Competencies

•  In-depth knowledge of hotel property management system, system monitoring of guest request and other related system in the resort operation
•  Good communication skills, capable of functioning well under stress and during emergencies, strong interpersonal and negotiation skills