Designation - Customer Experience Executive

Location - Jaipur | Department: Customer Experience

Role Summary - The Customer Experience Executive will handle all non-sales inbound calls like - post-booking support, general queries, and cross-departmental escalations.

Ensuring quick resolution and exceptional service.

Key Responsibilities

· Attend and manage non-sales inbound calls.

· Resolve issues or escalate to relevant teams (Ops, Sales, CX, and Tech).

· Assist with booking changes, payment queries, and property information.

· Update all customer interactions accurately in the CRM.

· Follow up on open tickets until closure.

· Maintain a professional, empathetic, solution-driven approach.

· Collect customer feedback and ensure service quality.

Requirements

· 0–3 years of experience in customer support (hospitality/travel preferred).

· Strong communication in English and Hindi.

· Problem-solving mind-set with excellent time management.

· CRM and call handling tool familiarity is a plus.

Work Details - 9-hour rotational shifts on roaster basis (including weekends with 1 weekly off).