One of the Largest Stock Broking Houses is hiring for Franchisee Acquisition Manager - Capital Market

As a Franchise Acquisition Manager, your primary responsibility is to identify, evaluate, and secure new franchise opportunities for the company. You will play a crucial role in expanding the company's franchise network by developing relationships with potential franchisees, conducting market research, negotiating contracts, and overseeing the on boarding process

Preferred Skills & Qualification:

 Bachelor's degree in business administration, marketing or a related field (MBA preferred)

 2+ years of experience in franchise acquisition, sales, B2B or B2C market

 Excellent negotiation, communication, and interpersonal skills.

 Willingness to travel extensively to meet with potential franchisees.

Responsibilities & Duties

●     Handle Inbound/Tickets of the customers via Inbound/L2 team in a fast-paced environment.

●     Quickly identifying and understanding customers' needs for escalated calls.

●     Performs work in accordance with standardized policies and procedures.

●     Provide exceptional service to customers, excelling in empathy and ownership.

●     Establish correct expectations, enforce relief and resolve through effective communication.

●     Contribute to Quick and Effective problem solving.

●     Facilitate customer retention and customer resolution efforts with excellent customer follow-up skills required.

●     Ability to accurately, and efficiently document customer interactions within our Software(CRM)

●     Consistently meet role-specific Key Performance Indicators (KPIs)

●     Coordinating with internal stakeholders and providing resolution to customer

●     Ability to handle escalations and diffuse crisis situations

●     Should be able to interact with customer and internal stakeholders confidently

●     Think out of the box and spearhead initiatives for improving customer experience

●     Solution oriented approach and instant decision making capability.

●     Self-motivated with a results-driven approach to meet the set targets.

●     Customer focused , Service recovery oriented approach , Ownership and multitasking.