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Help Desk Support Specialist

Junior: 1 to 3 years
14K - 17K (Per Month)
Posted on Jul 04 2023

About the Job


Phone Etiquette
IT Background

Designation : Call Co-Ordinator / Helpdesk Support

Job Description

• Serving as the first point of contact for customers seeking technical assistance over the phone or email

• Ensure the daily attendance of all location engineer and onsite Engineers availability during service window

• Monitor and respond quickly to incoming requests related to IT issues from Factory users

• Log all requests in to Help Desk application and assign call to relevant engineer for further action

• Monitor and maintain record events and problems and their resolution logs properly in helpdesk application

• follow up with engineer and users to ensure complete resolution of issues

• Identify and escalate situations requiring urgent attention

• Prepare daily, weekly, monthly reports and send it to the reporting managers

• Keep inventory of all equipment, software, and license and provide data when required

About the company

Minitek offer comprehensive single source solutions and services Along the Consult - Design - Build - Operate - Maintain value chain covering the entire IT Infrastructure of an enterprise like • Software Licensing • Networking Solutions • Data center solutions • Enterprise Solutions • Security & Surveillance • Barcode Solution • Firewall & UTM • Maintenanc ...Show More

Company Size

200plus Employees



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