·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Experience with Windows Installation &amp; troubleshooting.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Hardware Desktop, Laptop Part Replacement &amp; troubleshooting.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;knowledge of office peripherals, like printers, and scanners.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&n

Designation : Call Co-Ordinator / Helpdesk SupportJob Description• Serving as the first point of contact for customers seeking technical assistance over the phone or email • Ensure the daily attendance of all location engineer and onsite Engineers availability during service window • Monitor and respond quickly to incoming requests r

Minitek offer comprehensive single source solutions and services Along the Consult - Design - Build - Operate - Maintain value chain covering the entire IT Infrastructure of an enterprise like
â¢ Software Licensing		â¢ Networking Solutions
â¢ Data center solutions 		â¢ Enterprise Solutions
â¢ Security &amp; Surveillance 	â¢ Barcode Solution
â¢ Firewall &amp; UTM 		        â¢ Maintenance &amp; support

Minitek has targeting business in below market sectors-
1) Channel Distribution Business
2) Relationship Business 
     a) Manufacturing       b) Government                   c)  IT / ITES 
     d) BFSI                            e) Education
    
â¢ Incorporated in 1995, 22+ years of experience 
â¢ FY 2016 -17 turnover approx. INR 75 Crores 
â¢ Employee strength of 180+ quality professionals.
â¢ Channel partners with a base of around 200-250 dealers
â¢ ISO 9001:2008, ISO 20000-1:2011 Certificate credited
â¢ Honored with Channel World Premier 100 Honouree 2016
â¢ Headquartered in Nashik with branch offices in Pune, Mumbai &amp; Aurangabad.


Job Description : for the post of Business Development Manager/ Sales Manager for Government Sales - Tender Division : Working Segment- State / Central/Banking &amp; Finance -IT Sales /Public sector <ul><li>Responsible for Generating leads for the business vertical , Creating the Business opportunity with Mapped account &amp; Create New Customer base with result-oriented business call, </li><li>Co work with all the department as an owner of said vertical ,with Owning the responsibility for End to end&nbsp;Sales Co Ordination which Include Dispatch , Payment Collection ,</li><li>Support for the allotted Verticals till the Contract Closure with MIS Updation, </li><li>Aware about GeM &amp; tender Process .</li></ul>

We are looking for a Desktop Support Engineer to to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems.If you’re computer-savvy and enjoy supporting end users, we’d like to meet you. To succeed in this role, you should have a problem-solving attitude along with the ability to give clear technical instructions. You should also be familiar with remote troubleshooting techniques.Ultimately, you will ensure prompt and accurate customer service and increase client satisfaction.<ul><li>Address user tickets regarding hardware, software and networking</li><li>Walk customers through installing applications and computer peripherals</li><li>Ask targeted questions to diagnose problems</li><li>Guide users with simple, step-by-step instructions</li><li>Conduct remote troubleshooting</li><li>Test alternative pathways until you resolve an issue</li><li>Customize desktop applications to meet user needs</li><li>Record technical issues and solutions in logs</li><li>Direct unresolved issues to the next level of support personnel</li><li>Follow up with clients to ensure their systems are functional</li><li>Report customer feedback and potential product requests</li><li>Help create technical documentation and manuals</li><li>Address user tickets regarding hardware, software and networking</li><li>Walk customers through installing applications and computer peripherals</li><li>Ask targeted questions to diagnose problems</li><li>Guide users with simple, step-by-step instructions</li><li>Conduct remote troubleshooting</li><li>Test alternative pathways until you resolve an issue</li><li>Customize desktop applications to meet user needs</li><li>Record technical issues and solutions in logs</li><li>Direct unresolved issues to the next level of support personnel</li><li>Follow up with clients to ensure their systems are functional</li><li>Report customer feedback and potential product requests</li><li>Help create technical documentation and manuals</li></ul>

<ul><li>Handling Back-end task of the projects.</li><li>Co-ordinate with the end user.</li><li>Interact with MSPL Engineers &amp; get their call reports.</li><li>Alignment of Engineers to provide technical remote support as well as on-site support to the customer.</li><li>Alignment of residential Engineers and maintain their attendance.</li><li>Call logging process to the OEM.</li><li>Timely follow-up of the logged calls from the OEM.</li><li>Project wise daily reporting.</li></ul>

<ul><li>Understand all OEM Target Programs and their Achievement, get Sales-Purchase data from Tally, evaluating them, process claims as per working calculations and follow-up till complete process of Claims.</li><li>Get data from Tally of Sales &amp; Purchase on Periodic basis, check &amp; update on purchase &amp; sales targets /achievements, analyze sales / purchase reports.</li><li>Circulate EDMs, Events handling, Programs / Offers mailing, Digital Media circulations, Webinars awareness, Special offers announcement.</li><li>Get qualified data for leads &amp; opportunities generated from different Sites /Online Portals/ Offline sources, cold calling to customers/ Partners for lead generations, briefing about company profile to them, asking for any enquiries, getting requirements and forward it to Sales Team.</li><li>Keeping records for all software Subscriptions &amp; Agreements. Checking previous agreements, records, reminder for Renewals.</li><li>Calling to partners for any enquiries, Product promotion activities, generating Sales /margin reports from tally.</li><li>Manage data of customers/Vendors/ Products in CRM software, generate reports from CRM.</li></ul>

The ideal candidate will be responsible for configuring and troubleshooting our product to resolve our customers' technical issues. You will support the customer by acting as the liaison between the customer and other internal teams. Your ability to work in complex networking environment will also make you an ideal candidate.&nbsp;&nbsp;Responsibilities<ul><li>Reproduce customer environment and run tests</li><li>Manage and address electronic tickets efficiently</li><li>Liaise between sales team, customer success team, and customers to properly address customer problems</li><li>Troubleshoot and configure software and hardware</li></ul> Qualifications<ul><li>2+ years' of technical support experience</li><li>Customer service oriented</li><li>Strong written and verbal and troubleshooting skills</li></ul>

Minitek Systems India Pvt. Ltd.

Desktop Support Engineer

Help Desk Support Specialist

Information Technology Sales Manager

Desktop Support Engineer

Project Co-ordinator

Back office coordinator Nashik

Technical Support Engineer Nashik