Company Overview

Manfront Staffing Services Pvt. Ltd. is a premier technology-based recruitment and staffing services provider across India. Founded in 2017 and headquartered in Kolkata, the company is known for its professionalism and high standards in client services and industry integrity. With a wide presence in cities such as Delhi, Mumbai, and Bangalore, Manfront serves diverse sectors including logistics, e-commerce, BFSI, real estate, and more.

Job Overview

A Customer Service Specialist position is open at Manfront Staffing Services Pvt. Ltd. Client in Pune. This entry-level opportunity is ideal for freshers with 0 to 1 year of work experience. The role focuses on delivering exceptional client service and support in a dynamic staffing and recruiting industry setting.

Qualifications and Skills

• Excellent verbal and written communication skills to effectively interact with clients and team members.
• Ability to handle customer inquiries efficiently, with a customer-centric mindset.
• Strong problem-solving skills to address and resolve client issues effectively.
• Basic computer proficiency, including email and CRM software usage.
• Attention to detail and high accuracy in data entry and client records management.
• Capability to multitask and prioritize tasks in a fast-paced environment to meet deadlines.
• Adaptability to learn and use new technologies relevant to the customer service industry.
• Must possess strong interpersonal skills to work collaboratively within a team oriented environment.

Roles and Responsibilities

• Respond promptly to customer inquiries via telephone, email, and in-person meetings.
• Manage and resolve client complaints in a professional and efficient manner.
• Maintain client records by updating account information regularly and accurately.
• Collaborate with the sales team to ensure high-quality client service and satisfaction.
• Assist in preparing reports on customer service activities and statistics for management review.
• Contribute to team meetings and offer insights to enhance customer service processes.
• Ensure compliance with company policies and maintain confidentiality of client information.
• Provide feedback on the efficiency of the customer service process for continuous improvement.