Company Overview

Maharashtra Minerals Corporation Ltd. (MMCL), founded in 1961, is a joint sector corporation engaged in mining, mineral processing, and marketing of mineral products. With its headquarters in Mumbai, MMCL seeks to bring about positive socioeconomic changes in Maharashtra's backward districts, aligned with its founding vision. As a Public Private Partnership in collaboration with the Government of Maharashtra, MMCL embodies a commitment to revitalizing small-scale industries and fostering entrepreneurship within the minerals industry.

Job Overview

We are seeking a diligent and customer-focused Front Desk Receptionist for our Prabhadevi location. This full-time, junior-level position requires a minimum of 1 to maximum of 3 years of work experience. The ideal candidate will possess strong multitasking abilities and a friendly demeanor to manage front desk operations effectively. You will be the first point of contact and play a crucial role in setting the tone for the visitor experience at our office.

Qualifications and Skills

• Proficient in using multiline phone systems to handle incoming calls swiftly and maintain seamless communication.
• Demonstrated expertise in customer service, showcasing poise and professionalism in all interactions.
• Experience in appointment scheduling with an ability to manage multiple calendars efficiently under tight timelines.
• Familiarity with Microsoft Office Suite required to perform daily administrative tasks such as drafting documents and emails.
• Strong data entry skills necessary to ensure accurate input and updating of information in company databases.
• Proficiency in email management, with the ability to prioritize and respond to correspondences effectively.
• Excellent communication skills, both verbal and written, enabling clear and effective interaction with employees and visitors.
• Experience with CRM software is a must to manage and maintain customer relationships and office records seamlessly.

Roles and Responsibilities

• Greet and welcome guests as they arrive at the office, ensuring a warm and friendly reception experience.
• Manage incoming and outgoing calls on the multiline phone system and route calls to appropriate staff members.
• Schedule and manage appointments, meetings, and conference room bookings with precision and attention to detail.
• Maintain a neat and organized front desk area to present a professional appearance and promote efficiency.
• Support the administrative needs of various departments by processing documents and updating records as required.
• Monitor office supplies inventory and prepare orders when necessary to ensure stock levels meet demands.
• Oversee visitor sign-in procedures and ensure adherence to security protocols at all times.
• Assist in coordinating office events and meetings, providing logistical support and managing communications.