Company Overview

Letswork, headquartered in Bangalore, is a dynamic company with a workforce of 51-200 employees, dedicated to providing exceptional customer service support across both voice and non-voice platforms. Our mission is to enhance customer experiences through professional and efficient communication solutions. Explore more about us at our website.

Job Overview

We are seeking a diligent Nonvoice Executive to join our team at Letswork's Bangalore office. This is a full-time junior position that requires dedication to excellent customer service and effective communication across multiple channels. The role demands flexibility to work US and night shifts, ensuring round-the-clock support to our clients.

Qualifications and Skills

• Proficiency in chat support (Mandatory skill) to effectively manage and resolve customer queries through text-based communication.
• Excellent communication skills are required to eloquently address and respond to customer inquiries.
• Experience in non-voice process to handle multiple customer service tasks without direct voice interaction.
• Ability to work as a customer care executive, providing top-tier customer service solutions.
• Capability to perform customer support roles, ensuring customer satisfaction and loyalty through prompt service.
• Readiness to work night shifts, demonstrating the ability to adapt to a flexible work schedule for continuous service delivery.
• Experience in customer service to efficiently address and resolve various customer concerns and requests.
• Flexibility to work US shift ensuring alignment with client's operational hours and service needs.

Roles and Responsibilities

• Respond to customer queries promptly and professionally via non-voice platforms such as chat and email.
• Maintain a high level of customer satisfaction by providing accurate and helpful information.
• Assist customers in troubleshooting and resolving their issues effectively.
• Collaborate with other team members to ensure top-notch customer service delivery.
• Document customer interactions and follow-up on unresolved issues to ensure resolution.
• Maintain confidentiality and security of customer data and interactions.
• Adhere to established guidelines and protocols to ensure compliance and service quality.
• Continuously update knowledge of company products and services to offer informed solutions to customers.