Company Overview

Bangalore, is a dynamic organization with a workforce of 51-200 employees. We specialize in non-voice customer services, actively hiring to expand our team. Our company We are committed to providing excellent customer service through our talented team.

Job Overview

We are seeking a Junior International Non-Voice professional for a full-time position based in Bangalore. The ideal candidate will have 1 to 3 years of experience in a non-voice process, capable of handling US night shifts and possessing skills in international non-voice operations. The role is integral to our customer service team, focused on delivering exceptional support to our international clientele.

Qualifications and Skills

• Strong experience in non-voice processes with expertise in handling varied customer interactions effectively.
• Ability to work efficiently in US night shifts (Mandatory skill), ensuring availability during diverse time zones.
• Proficiency in handling international non-voice operations, showcasing adaptability and cultural sensitivity (Mandatory skill).
• Prior experience as a customer care executive, excelling in managing inquiries with professionalism.
• Skilled in delivering outstanding customer support, fostering positive client relationships.
• Competence in managing international chat interactions, ensuring prompt and informative responses.
• Familiarity with international voice processes, effectively transitioning between communication channels.
• Adept at enhancing customer experience, identifying and resolving customer concerns proactively.

Roles and Responsibilities

• Assist in managing and executing international non-voice customer support tasks efficiently.
• Provide prompt responses to customer inquiries across different time zones, adhering to US night shifts.
• Handle customer chats and emails, ensuring clarity and professionalism in all communications.
• Collaborate with team members to improve processes and deliver exceptional customer experiences.
• Document customer interactions and feedback accurately to facilitate improved service delivery.
• Address and resolve customer issues promptly, escalating complex issues when necessary.
• Engage in continuous learning to stay updated on product knowledge and industry trends.
• Contribute to a positive team environment through collaboration and proactive communication.