Customer Service Specialist

Bangalore
Full-Time
Junior: 1 to 3 years
21K - 32K (Per Month)
Posted on Aug 21 2023

About the Job

Skills

excellent communication skills
international voice process
night shift
Customer Service
senior customer service representative
fresher
experiences
voice process


Job Overview


We are hiring a Customer Service Specialist to join our team As a Customer Service Specialist, you will be responsible for providing exceptional customer service to our clients. This is a full-time position based in Bangalore, Karnataka, India, with an employment type of Full-Time.


Qualifications and Skills

. Fresher can apply

  • 1-3 years of experience in customer service or a related field
  • Excellent communication skills, both verbal and written
  • Strong problem-solving and decision-making abilities
  • Ability to handle difficult customers and resolve conflicts
  • Attention to detail and ability to multitask
  • Proficient in using customer service software and tools
  • Positive attitude and ability to work in a team
  • Ability to adapt to changing priorities and work under pressure
  • Knowledge of customer service best practices


Roles and Responsibilities


  • Handle inquiries and provide prompt and accurate information to customers
  • Resolve customer complaints or issues professionally and efficiently
  • Assist customers in placing orders, processing payments, and navigating our platform
  • Maintain a high level of product knowledge to effectively answer customer questions
  • Collaborate with other teams to ensure customer satisfaction and problem resolution
  • Identify opportunities for process improvements and share feedback with the team
  • Maintain customer records and ensure accuracy of information
  • Follow company policies and procedures to maintain a high level of service





About the company

we are hiring for multiple positions #voice #non-voice # customer are executive

Company Size

51-200 Employees

Headquarter

Bangalore

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