Customer Care Professional

Bangalore
Full-Time
Fresher: Less than 1 year
16K - 30K (Per Month)
Posted on Jan 17 2024

About the Job

Skills

Communication
night shift
voice process
Business Process Outsourcing (BPO)
international voice process
excllent communication

Company Overview


Letswork is a company that specializes in providing voice and non-voice customer care services. With a team of 51-200 employees, we aim to deliver top-notch customer support and satisfaction. Visit our website at https://letsworks.co/ to learn more about us.


Job Overview


We are hiring a Customer Care Professional to join our team at Letswork. As a Customer Care Professional, you will be responsible for providing exceptional customer service to our clients. This is a full-time position based in Bangalore, Karnataka, India. The ideal candidate should be a fresher with less than 1 year of experience.


Qualifications and Skills


  • Excellent verbal and written communication skills
  • Good listening and problem-solving skills
  • Ability to handle customer complaints and provide appropriate solutions
  • Patient and empathetic attitude towards customers
  • Ability to work well in a team environment
  • Basic computer skills and ability to learn new software quickly
  • Ability to multitask and prioritize tasks effectively
  • Attention to detail and strong organizational skills
  • Flexible and adaptable to changing work schedules
  • Ability to work under pressure and meet deadlines


Roles and Responsibilities


  • Handle inbound and outbound customer calls in a timely and professional manner
  • Identify customer needs and provide appropriate solutions or alternatives
  • Follow communication procedures, guidelines, and policies
  • Maintain customer databases by updating account information
  • Resolve product or service problems by clarifying the customer's complaint
  • Ensure customer satisfaction and provide excellent customer service
  • Manage and resolve customer complaints
  • Provide accurate and complete information to customers
  • Escalate customer issues to the appropriate departments, if needed
  • Meet and exceed key performance indicators and targets





About the company

we are hiring for multiple positions #voice #non-voice # customer are executive

Company Size

51-200 Employees

Headquarter

Bangalore

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