Customer care executive

Bangalore
Full-Time
Contract-To-Hire
Fresher: Less than 1 year
18K - 19K (Per Month)
Posted on Sep 14 2023

About the Job

Skills

internatioan voice
night shift
Voice Processing
international
international voice process
good communcation

Company Overview


we is a leading company in the voice and customer care industry. We have a team of dedicated professionals who work together to deliver exceptional customer service to our clients. With over 51-200 employees, we are growing rapidly and have established ourselves as a trusted name in the market. Visit our website at https://letsworks.co/ to learn more about us.


Job Overview


We are hiring Customer Care Executives to join our team work. As a Customer Care Executive, you will be responsible for providing excellent customer service and resolving customer queries and issues. This is a Full-Time or Contract-To-Hire position based in Bangalore, Karnataka, India.


Qualifications and Skills


  • Excellent verbal and written communication skills in English and a regional language.
  • Ability to empathize with customers and provide appropriate support.
  • Strong problem-solving and decision-making skills.
  • Ability to multi-task and work under pressure in a fast-paced environment.
  • Familiarity with CRM software and basic computer skills.
  • Ability to work in a team and collaborate effectively with colleagues.
  • Positive attitude and willingness to learn and grow in a dynamic industry.


Roles and Responsibilities


  • Handle incoming customer calls and provide timely and accurate responses.
  • Assist customers in resolving their queries, complaints, and issues through phone, email, or chat.
  • Ensure customer satisfaction by understanding their needs and providing appropriate solutions.
  • Maintain a high level of product knowledge to effectively address customer inquiries.
  • Use CRM software to manage and track customer interactions and issue resolution.
  • Collaborate with cross-functional teams to escalate and resolve complex customer issues.
  • Provide feedback and suggestions to improve customer support processes.
  • Adhere to company policies and procedures while delivering exceptional customer service.





About the company

we are hiring for multiple positions #voice #non-voice # customer are executive

Company Size

51-200 Employees

Headquarter

Bangalore

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