Company Overview

LegsGo Holidays is a dynamic company in the travel arrangements industry committed to creating unforgettable memories for its clients. With its headquarters in Chennai, Tamil Nadu, LegsGo Holidays operates with a dedicated team of 11-50 employees, providing exceptional travel experiences.

Job Overview

The Holiday Sales Consultant is a full-time junior position located in Tiruchirappalli. The ideal candidate will have 1 to 3 years of work experience. They will play a critical role in managing customer interactions and ensuring seamless travel experiences.

Qualifications and Skills

• Proficiency in Customer Relationship Management (CRM) tools to enhance customer service and satisfaction.
• Strong knowledge of travel itinerary planning to customize vacations to client's preferences and budgets.
• Understanding of travel regulations and documentation for advising clients accurately on necessary travel documents.
• Expertise in cross-selling and upselling travel packages and services to meet sales targets and enhance revenue.
• Exceptional customer service communication skills to handle inquiries and resolve issues efficiently.
• Effective time-management and organizational skills to manage multiple client bookings simultaneously.
• Ability to work under pressure and tight deadlines while maintaining a client-first approach.
• Capability to demonstrate cultural awareness and sensitivity in dealing with diverse clients.

Roles and Responsibilities

• Consult with clients to identify their travel needs and expectations while providing recommendations.
• Manage customer booking processes including travel dates, accommodations, and transportation.
• Collaborate with suppliers and service providers to secure the best deals for clients.
• Stay updated with travel industry trends to provide informed advice to customers.
• Conduct post-travel follow-ups to gather feedback and foster repeat business opportunities.
• Maintain accurate records of client transactions and follow up on outstanding payments.
• Participate in sales team meetings and contribute to achieving company targets and goals.
• Address client emergencies and unexpected travel changes with competence and empathy.