Roles and Responsibilities:

As a Application Support Specialist, you’ll be responsible for providing exceptional IT support. You will be a key resource to all customers and internal team for technical requests and questions. You will proactively help to drive service delivery and improve IT products and services. You are someone who thrives in a fast paced environment and welcomes new challenges every day.

Developing and directing software system validation and testing methods. Testing of the application, Mobile App

Work within the IT Support Team to provide excellent customer service, effective response times and expert insights into general and sometimes complex support issues.

Providing resolution of common Application (Android and IOS)

Work closely with the IT engineering team on Enterprise IT projects.

Directing our software programming initiatives

Ensure quality of service guidelines for dealing with customers, completing services, and overall customer satisfaction are adhered to.

Assist other IT support staff with operational procedures and troubleshooting issues.

Provide training to all staff on new hardware and software when required.

Resolving escalated and Executive Service Desk tickets in a timely manner.

Create and maintain detailed documentation for systems and processes managed by the Enterprise IT team, for both end-users and other IT staff.

Ongoing evaluation and improvement of existing Service Desk processes and policies.

Supporting technical and non-technical stakeholders and accommodating a rapidly growing team.

Skills and Qualifications:

Bachelor’s degree in Computer Science or related field or a mixture of IT-related certifications and relevant experience.

0-3 years’ experience in a progressively responsible technical support or helpdesk role.

Strong customer service background required.

Ability to identify common user experience issues and analyze root causes, delivering and implementing viable solutions at scale.

Experience with some of the following: G Suite Apps, JIRA, Confluence, Slack, and CCNA, CCNP certification required.

On-site and remote desktop troubleshooting skills for PC and Mac, software and hardware and application, knowledge of MYSQL database

Proficiency with MS Windows domain environment (Windows Server, Active Directory, LDAP, DHCP, license management, workstation imaging, access controls)

Role Application Support Engineer

Ecommerce

Functional Area IT Software - L1 Application Support

Employment Type Full Time, Permanent

• Role Category Admin/Maintenance/Security/Data warehousing