Roles and Responsibilities -

Customer Complaints- Handling customer complaints, providing appropriate solutions and alternatives within the time limit; following up to ensure resolution

Responses- Maintaining a fast response time and great quality over all modes of customer communication (email, chat, calls, WhatsApp, YouTube & more)

Resolving queries- Working cross functionally to ensure customer issues are being flagged and adequately addressed

Prompt communication- Building sustainable relationships and trust with customers through open and interactive communication

Planning & strategizing- Coming up with ideas and strategies to increase customer activation, retention, shopping & improving customer experience

Desired Candidate Profile

6-12 months customer service representative experience

Excellent verbal, written and interpersonal communication skills in English & Hindi

Outstanding customer service skills and dedication to providing exceptional customer service

Solid time management skills