Roles and Responsibilities -Customer Complaints- Handling customer complaints, providing appropriate solutions and alternatives within the time limit; following up to ensure resolutionResponses- Maintaining a fast response time and great quality over all modes of customer communication (email, chat, calls, WhatsApp, YouTube &amp; more)Resolving queries- Working cross functionally to ensure customer issues are being flagged and adequately addressedPrompt communication- Building sustainable relationships and trust with customers through open and interactive communicationPlanning &amp; strategizing- Coming up with ideas and strategies to increase customer activation, retention, shopping &amp; improving customer experience Desired Candidate Profile6-12 months customer service representative experience Excellent verbal, written and interpersonal communication skills in English &amp; HindiOutstanding customer service skills and dedication to providing exceptional customer serviceSolid time management skills

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Customer Service Executive