The Account Manager is responsible for managing client relationships, ensuring customer satisfaction, and driving account growth. This role serves as the main point of contact between the company and its clients, coordinating internal teams to deliver solutions that meet client needs and objectives.

Key Responsibilities:

• Serve as the lead point of contact for all customer account management matters
• Build and maintain strong, long-lasting client relationships
• Negotiate contracts and close agreements to maximize profits
• Develop trusted advisor relationships with key accounts, customer stakeholders, and executive sponsors
• Ensure the timely and successful delivery of solutions according to customer needs and objectives
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
• Forecast and track key account metrics (e.g., quarterly sales results and annual forecasts)
• Prepare reports on account status
• Collaborate with sales team to identify and grow opportunities within territory
• Assist with challenging client requests or issue escalations as needed

Requirements:

• Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, or relevant role
• Demonstrable ability to communicate, present, and influence key stakeholders at all levels of an organization
• Solid experience with CRM software and MS Office (particularly MS Excel)
• Experience delivering client-focused solutions to customer needs
• Strong verbal and written communication skills
• Excellent listening, negotiation, and presentation abilities
• BA/BS degree in Business Administration, Sales, or relevant field