Job Overview

The Premium Service Executive position at Karyarth is an executive-level role, primarily based in cities including Delhi, Gorakhpur, Udaipur, Noida, Agra, Meerut, and Kota. It is a full-time position focused on delivering exceptional service to our clients and ensuring smooth execution of on-ground operations.

Qualifications and Skills

• Demonstrated expertise in product knowledge to effectively communicate features and benefits to clients.
• Proficient in EDC machine servicing and troubleshooting, ensuring minimal downtime and customer satisfaction. (Mandatory skill)
• Ability to conduct thorough field work, meeting clients and resolving issues in a timely manner. (Mandatory skill)
• Strong interpersonal skills to interact confidently with diverse clients and stakeholders.
• Excellent problem-solving abilities to address and rectify service-related concerns swiftly.
• Self-motivated with the capacity to work independently and handle multiple tasks simultaneously.
• Effective communication skills for seamless collaboration with team members and external clients.
• Prior experience in a similar service-oriented role is advantageous, showcasing capability and reliability.

Roles and Responsibilities

• Provide superior service and maintain consistent interaction with clients to ensure satisfaction.
• Conduct regular visits to client sites to perform machine servicing and maintenance tasks.
• Identify client needs proactively and propose appropriate solutions to enhance service quality.
• Document and report on all service activities and field visits for internal review and improvement.
• Maintain up-to-date knowledge of products and services to offer informed advice to clients.
• Collaborate with internal teams to streamline service processes and enhance customer experience.
• Ensure adherence to company policies and service guidelines during all client interactions.
• Strive to meet and exceed performance metrics set by management for service excellence.