JOB DESCRIPTIONThe ideal candidate will be responsible for handling customer/member inquiries, processing reservations, and ensuring that each customer/member interaction is positive and efficient. This role is essential in providing top-notch customer service and contributing to the overall success of the team. Key Responsibilities:

Company OverviewKarma Group Global is a premier international travel and lifestyle brand founded in 1993. With a commitment to offering luxury experiences and accommodations, Karma Group has established itself as a leader in the hospitality sector. The company boasts a diverse portfolio, including resorts, retreats, and spas, all designed to provide unique five-star expe

Karma Group Global is an International travel & lifestyle brand offering luxury experiences & accommodation in the most idyllic destinations. Found in 1993 at Goa by John Spence, Karma Group comprises of Karma Resorts, Karma Retreats, Karma Royal, Karma Estates, Karma Beach, as well as Karma Spa. We create a holistic, connected community of unique five-star destinations, linking like-minded individuals on every continent.
We are a leading player in the Hospitality sector, committed to delivering exceptional solutions to our clients. We take pride in ourselves on our innovative approach, customer-centric services, and a dynamic work environment that fosters professional growth.
Karma Club - an exclusive membership that provides privileged access to a global portfolio of 40 luxury resorts, fine-dining venues, award-winning spas, invitation-only gatherings, world-class sporting events and unforgettable destination experiences
Karma Group is 100% privately owned with zero debt or leverage, translating to a dramatically growing and impressive portfolio of luxury resort properties.

Company OverviewKarma Group is an award-winning international Private Members Club offering extraordinary experiences in the world's most desirable destinations. With a global portfolio of 40 luxury resorts and more, Karma Group provides access to fine-dining venues, spas, and sporting events. Under the leadership of John Spence, Karma Group remains 100% privately owned, focusing on high-end hedonism and luxury. Headquartered in Bangalore, Karma Group is part of the Hospitality industry. Job OverviewKarma Group is seeking a motivated Telesales Representative for a full-time position based in Bengaluru. This fresher-level role involves engaging with potential clients and promoting Karma Group's exclusive offerings. The ideal candidate will have the ability to thrive in a fast-paced sales environment and contribute to the company's growth by leveraging cold calling (Mandatory skill) and other essential sales techniques. Contact No-+91 9011558799 Qualifications and SkillsNilRoles and Responsibilities<ul><li>Conduct outbound calls to potential clients to introduce and promote Karma Group offerings.</li></ul>

ob Details:The ideal candidate will be responsible for handling customer/member inquiries, processing reservations, and ensuring that each customer/member interaction is positive and efficient. This role is essential in providing top-notch customer service and contributing to the overall success of the team. Key Responsibilities: Customer Interaction:·Respond to customer/member inquiries via phone, email, and online chat in a professional and timely manner and as per department SOPs.·Provide accurate information about products, services, and reservations processes.·Assist members with booking reservations, changes, and cancellations while ensuring a smooth and hassle-free experience. Reservations Management:·Process and confirm customer reservations in accordance with company policies and procedures.·Handle special requests and ensure that all booking details are accurate.Issue Resolution:· Address and resolve customer/member complaints or concerns, escalating complex issues to the appropriate department or manager as needed.·Follow up with customers/members to ensure their concerns are resolved and that they are satisfied with the outcome. Customer Relationship Management:·Build and maintain positive relationships with customers/members.·Use customer relationship management (CRM) tools to document interactions and track customer preferences and feedback. (prior knowledge of View Point is good to have) Product Knowledge:·Stay informed about company products, services, and promotions to provide customers with accurate and up-to-date information.·Participate in training sessions to continuously improve product knowledge and customer service skills. Administrative Tasks:·Maintain accurate records of customer interactions, transactions, and bookings.·Prepare and send out confirmation emails, invoices, and other relevant documents to customers.·Strong communication skills, both verbal and written.·Excellent interpersonal skills with the ability to build rapport with customers.·Ability to handle multiple tasks simultaneously and work under pressure.·Proficiency in using customer service software, CRM systems, and Microsoft Office.·Attractive commission/incentives.

For Karma Group CompanyPosition: Customer Service + TelemarketingAge Group: 18 to 35Experience: Freshers can also applyContact Information:Email:&nbsp;<a href="mailto:usman.vazir@karmagroup.com" rel="noopener noreferrer" target="_blank">usman.vazir@karmagroup.com</a>Phone: 9673433367 On a regular basis, you will be responsible for:1 Making calls to members&nbsp;2 Doing bookings for Members at our Resort3 Processing bookings and sending Confirmation Letters4 You will ensure all members receive prompt and accurate information i.e. in 24(twenty –four) hours’ turnaround time.6. You will adhere to the office timings as required

Qualification and Experience: Preferably a Chartered Accountant with 2 to 3 years of experience or a Semi qualified accountant with 4 to 5 years of experience in the hospitality sector. Job Description:- Identify and analyze variances in financial reports, conducting a thorough analysis to provide actionable insights. - Review historical financials to generate data sets that support informed decision-making. - Proactively escalate financial concerns and discrepancies to senior management. - Set and monitor key performance indicators (KPIs) to track financial health and operational efficiency. - Deliver additional insights on existing reports to enhance management's understanding of financial performance. - Recommend cost-saving strategies and process improvements to boost overall operational efficiency. - Collaborate with various departments within the resort to ensure seamless coordination. - Perform ad-hoc financial analysis as required to support ongoing business needs

Walk-in Interview Date: Monday,16th Sep’24 to Wednesday,18th Sep’24 Time: 10.30 AM to 4.00 PM (only) Venue:&nbsp;Group Operations Office,147,1st Floor, Durga Mansion, Green Glen Layout.&nbsp;Outer Ring Road. Bellandur Bengaluru -560103 Qualifications:·Diploma or Bachelor's Degree – Any Specialisation (Business / Hospitality or a related field is a plus.) Experience: ·1yr to 4yrs of experience in customer service·Good to have prior experience in reservations or hospitality environment Joining:&nbsp;Candidate should join us with in a week to 10 days of final selection Note: ·Candidates should be currently based in Bangalore·This role may require working in shifts, including evenings, weekends, and holidays, depending on business needs. The ideal candidate will be responsible for handling customer/member inquiries, processing reservations, and ensuring that each customer/member interaction is positive and efficient. This role is essential in providing top-notch customer service and contributing to the overall success of the team. Key Responsibilities: Customer Interaction:·Respond to customer/member inquiries via phone, email, and online chat in a professional and timely manner and as per department SOPs.·Provide accurate information about products, services, and reservations processes.·Assist members with booking reservations, changes, and cancellations while ensuring a smooth and hassle-free experience. Reservations Management:·Process and confirm customer reservations in accordance with company policies and procedures.·Handle special requests and ensure that all booking details are accurate. Issue Resolution:·&nbsp;Address and resolve customer/member complaints or concerns, escalating complex issues to the appropriate department or manager as needed.·Follow up with customers/members to ensure their concerns are resolved and that they are satisfied with the outcome. Customer Relationship Management:·Build and maintain positive relationships with customers/members.·Use customer relationship management (CRM) tools to document interactions and track customer preferences and feedback. (prior knowledge of View Point is good to have) Product Knowledge:·Stay informed about company products, services, and promotions to provide customers with accurate and up-to-date information.·Participate in training sessions to continuously improve product knowledge and customer service skills. Administrative Tasks:·Maintain accurate records of customer interactions, transactions, and bookings.·Prepare and send out confirmation emails, invoices, and other relevant documents to customers.·Strong communication skills, both verbal and written.·Excellent interpersonal skills with the ability to build rapport with customers.·Ability to handle multiple tasks simultaneously and work under pressure.·Proficiency in using customer service software, CRM systems, and Microsoft Office.·Attractive commission/incentives.