Company Overview

Just Skin And Hair Clinic, founded by Dr. Jagdish Sakhiya, is committed to providing high-quality skincare treatments in small and medium towns. Managed by Sakhiya Skin Clinic, India's No. 1 Skin Clinic, we strive for excellence in skin and hair care, offering top-notch treatments at affordable prices. Based in Surat, our mission is to address skin concerns and improve access to quality care in smaller communities.

Job Overview

We are seeking a Mid-Level Telesales Executive for our Surat location. This full-time role requires engaging with potential customers to promote our skincare treatments, leveraging CRM software and strong communication skills. The ideal candidate will possess experience in sales and a proven ability to generate leads and build customer relationships effectively.

Qualifications and Skills

• Proficiency in CRM Software (Mandatory skill), enabling efficient management of customer interactions and data.
• Strong Communication Skills (Mandatory skill) to effectively convey information and engage with clients.
• Experience with Salesforce to track customer interactions and support sales processes seamlessly.
• Cold Calling skills to reach potential clients and introduce them to our range of skincare services efficiently.
• Ability to develop effective Customer Retention Strategies to maintain long-term customer satisfaction and loyalty.
• Expertise in Lead Generation to identify potential clients and convert inquiries into committed customers.
• Strong Negotiation skills to ensure beneficial terms and understanding with customers during interactions.
• Excellent Time Management skills to efficiently handle multiple customers and prioritize tasks effectively.

Roles and Responsibilities

• Engage with potential customers via phone to generate interest and convert leads into consultations or appointments.
• Utilize CRM tools to record customer information and interactions for building a strong client database.
• Effectively communicate the features and benefits of skin and hair care treatments offered by the clinic.
• Implement strategies to improve customer retention and satisfaction, responding to their needs promptly.
• Collaborate with the marketing team to enhance lead generation techniques and promotional campaigns.
• Monitor customer feedback and escalate issues to appropriate departments for resolution.
• Provide regular sales reports and analysis to management to inform decision-making and improve services.
• Ensure achievement of sales targets and growth objectives in alignment with clinic's strategic goals.