Hiring Client Ambassador
Hiring Client Ambassador3
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3
Applications
About the Job
Skills
Role: Client Ambassador
Exp: 3-10 years
Shift Timings: US Shift ( 6:30PM to 3:00AM IST)
Location: Coimbatore-WFO (Looking for Tamil Nadu candidates only)
Notice: Immediate-30 days
The Position: Client Ambassador
We are currently looking senior customer account representatives / client ambassador who should also oversee the data entry for production(factory orders) and retailer orders focusing on allocation/following up with the client’s third-party warehouse to make sure the freight is shipped out in a timely manner. Any experience working with US based importers and major retailers is a plus.
Job Description:
The successful candidate must be able to:
- Communicate daily with sales, operations and production / logistics departments on behalf of your team to efficiently and accurately process, allocate and ship all customer orders based on specific vendor requirements
- Provide assistance with all aspects of order lifecycle to resolve issues, including order entry, allocation and shipping, tracking and potential errors in delivery and billing
- Supervise a team of data entry personnel to ensure production and sales order entry efficiency and accuracy as well as customer service-related follow-up duties
- Run and analyze a series of daily and weekly reports and proactively address areas of concern
- Conduct month-end closing procedures
- Resolve customer inquiries / concerns professionally and in a timely manner
Requirements:
- 3-5 years of recent customer service management.
- Understanding of wholesale Import and Warehouse / Distribution
- Strong knowledge of MS Excel for accurate reporting, data manipulation, and inventory level analysis; advanced knowledge is required
- Must be analytical, detailed, and organized with excellent follow up skills
- Excellent verbal and written communication skills.
- Communication skills to keep the upper management updated on the health of their account(s)
- Ability to operate and succeed in a fast paced, rapidly changing environment
- Ability to maintain poise and a positive attitude in a challenging environment
- Self-motivated individual able to prioritize and multi-task effectively when working independently or in a team
- Adept at comprehending and working with large quantities of data from a variety of sources
- Ability to rapidly learn and adapt to system and data changes
WhatsApp Link: https://lnkd.in/g_5kfj-j
About the company
Industry
Human Resources Services
Company Size
51-200 Employees
Headquarter
Coimbatore
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