Desktop Support Engineer Jobs In Pune

Years of Experience

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2mo ago

Workday Support Lead

Innovative Talent Solutions

Senior

Pune

₹ 24L - ₹ 25L (Per Year)

Remote, Hybrid

• Lead a team of Workday Support Analysts and manage day-to-day delivery of support services

• Oversee and own the overall customer support experience including service ticket management, communications, reporting and escalation management.

• Identify opportunities for improved support processes, documentation, and training to drive support efficiency.

• Performance advanced troubleshooting and root cause analysis for complex Workday issues. • Collaborate cross-functionally with People Experience, Technology and other business teams on process optimization.

• Develop team skills by coaching Analysts and fostering continuous learning environment. • Monitor support metrics like ticket volume, resolution time, customer satisfaction to identify improvement areas.

• Stay current on Workday product releases and new features and evaluate potential impact on support delivery. • Provide high quality Workday product support across all Workday HCM modules. • Work closely with Workday Lead Analysts and project teams during new Workday functionality rollouts. • Develop application and training documentation, standard operating procedures, knowledgebase articles, and communicate resolutions to end users.

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