Company Overview:

Envisioned by Nita M. Ambani and spread over 18.5 acres in Mumbai’s Bandra Kurla Complex, the Jio World Centre is an iconic business, commerce, and cultural destination. A multifaceted development of its kind in India, it includes the musical Fountain of Joy, an upscale retail experience, a multivenue cultural centre, selection of cafés and fine dining restaurants, serviced apartments and offices, and one of India’s largest convention facilities – the Jio World Convention Centre. The Centre opened to the public with the Jio World Convention Centre and the Fountain of Joy at Dhirubhai Ambani Square in early 2022. ​ The Jio World Centre is strategically located in Mumbai’s vibrant business and cultural hub of Bandra Kurla Complex. This centre has been developed with an international design vocabulary, while honouring the culture and spirit of India.

Key Objectives:

The F&B Sales Manager will play a pivotal role in driving revenue for the newly launched Arts Café at NMACC. The position involves identifying, developing, and managing sales opportunities across various segments such as corporate, high-net-worth individuals (HNIs), social groups, and art lovers. The manager will be responsible for designing and executing sales strategies, ensuring high guest satisfaction, and building long-term relationships with key stakeholders.

Minimum Requirements:

• Experience: 5+ years in a sales role within F&B, hospitality, or related industries.
• Education: Degree in Hospitality Management, Business Administration, or a related field is preferred.
• Skills: Strong sales acumen, excellent communication, and negotiation skills, with a focus on high-end clientele.
• Knowledge: Familiarity with F&B landscape, particularly in the Bandra-Kurla Complex (BKC) area and its target demographic.
• Personality: Proactive, well-presented, with the ability to build and maintain relationships with a high-level clientele.
• Technological Proficiency: Knowledge of CRM tools, sales forecasting, and digital marketing integration is a plus.

Job Description for F&B Sales Manager

Primary Responsibilities:

Revenue Generation:

• Develop and implement sales strategies to maximize revenue across various segments, including corporate clients, HNIs, social groups, and art lovers.
• Establish sales targets and work closely with the F&B team to meet or exceed them.
• Identify and pursue new business opportunities, partnerships, and collaborations with local businesses, art institutions, and corporate offices.

Client Relationship Management:

• Cultivate strong relationships with existing and potential clients by providing personalized service and maintaining continuous communication.
• Organize exclusive events, tailored corporate packages, and special dining experiences to appeal to the café’s high-end clientele.

Sales and Marketing Coordination:

• Collaborate with the marketing team to design campaigns that drive foot traffic, promote special events, and boost visibility through both traditional and digital channels.
• Leverage influencer marketing, social media, and partnerships with local businesses to create buzz and attract clientele.

Event Management:

• Work with the NMACC’s F&B team to coordinate F&B sales for events held at the Café and other NMACC venues.
• Plan and manage private and corporate events to drive group bookings and repeat business.

Market Research and Trends Analysis:

• Conduct market research to stay updated on industry trends, competitor activities, and guest preferences.
• Adapt sales strategies based on consumer behavior, market demand, and feedback.

Operational Support:

• Liaise with the F&B operations team to ensure the seamless delivery of service that meets the expectations of high-end guests.
• Regularly monitor guest feedback, adjusting the sales approach and service delivery where necessary.

Performance Indicators:

• Meeting or exceeding monthly/quarterly budgeted sales targets
• Client satisfaction and repeat business metrics.
• Expansion of corporate, HNI, and social group clientele.
• Successful execution of sales campaigns and events tracked individually.

This job specification and description are designed to attract a seasoned, results-driven F&B Sales Manager who can leverage NMACC’s high-profile setting and clientele, ensuring the café achieves both financial success and a strong market presence.