KEY OBJECTIVES

• Manage the entire event lifecycle i.e. from the planning to execution and carrying out the post event evaluation
• Managing transactions and caseloads for clients
• Client Relationship Management
• Act as the main point of contact for clients, understanding their needs and providing exceptional customer service
• Build and maintain strong client relationships through regular communication, meetings, and timely responses to inquiries.
• Understand client objectives, goals, and expectations, and ensure that these are effectively communicated to the internal teams
• Event Planning and Execution
• Collaborate with clients to develop event concepts, strategies and objectives
• Coordinate with cross-functional teams, including creative, production and operations, to ensure seamless execution of events.
• Oversee the end to end event planning process, including budgeting, vendor management, logistics and on-site coordination
• Bring synergies between IPs & venues within brands & its subsidiaries
• Client Satisfaction and Account Growth
• Ensure the successful delivery of events, exceeding client expectations
• Proactively identify opportunities to enhance client satisfaction and improve service delivery
• Collaborate with the business development team to identify upselling and cross-selling opportunities, contributing to account growth and revenue generation
• Reporting and Analysis
• Track and analyse client feedback, event performance metrics and industry trends to identify areas for improvement and drive innovation
• Prepare regular reports and presentations for clients and internal stakeholders, highlighting the key finding and recommendations.

SKILLS AND COMPETENCIES

• Ability to strategically influence the creative output and delivery of event execution at JWC
• In-depth understanding of Event curation, Production, and Brand Experience
• The ability to apply a Marketing mind-set and extending the organization's reach to newer audiences
• Proven track record of Project Management skills, with the ability to gain critical insights
• Strong negotiation and liaising skills to influence a wide range of internal and external stakeholders
• A keen eye for impeccable event planning and execution

QUALIFICATIONS

Bachelor’s degree in arts, mass media or management studies

EXPERIENCE

• 5-6 years of experience in events planning, developing pitches and managing client relations
• Previous work experience in events, entertainment, advertising companies with client & creative facing roles
• Strong written and verbal communication skills
• Excellent copywriting and presentation skills