Company Overview

Intriants Services is a dynamic company with a focus on recruitment and staffing, headquartered in Mumbai. As a part of the Staffing & Recruiting industry, it operates with a small team of 2-10 employees. Intriants Services is committed to connecting businesses with the right talent, supporting their staffing needs effectively. For more information, visit our website at Intriants Services.

Job Overview

We are seeking a skilled Customer Relations Manager to join our team in Mumbai. This is a full-time, mid-level position that requires expertise in managing customer relationships and enhancing customer satisfaction. The ideal candidate will have a strong background in communication, strategic planning, and customer experience. The role entails managing our CRM software and leading efforts to improve customer interactions. Experience of handling HNI clients is a must.

Qualifications and Skills

• Proficiency in CRM software to manage and improve customer relations effectively (Mandatory skill).
• Exceptional communication skills to articulate ideas and engage with customers and team members (Mandatory skill).
• Competency in developing and implementing customer experience strategies to enhance satisfaction (Mandatory skill).
• Strong data analysis abilities to interpret customer data and inform relationship strategies.
• Effective conflict resolution skills to address and resolve customer issues and complaints.
• Experience with Salesforce or similar platforms to manage sales and customer interactions efficiently.
• Project management skills to oversee customer-related projects from inception to completion.
• Knowledge of social media management to engage with customers across various platforms.

Roles and Responsibilities

• Manage and oversee the CRM software to ensure accurate and effective customer data management.
• Develop and implement communication strategies that align with customer satisfaction goals.
• Analyze customer feedback and data to inform continuous improvement of customer experiences.
• Collaborate with cross-functional teams to address and resolve customer concerns promptly.
• Lead customer relationship projects, ensuring objectives are met on time and within budget.
• Coordinate and conduct training sessions for staff on customer interaction techniques.
• Maintain up-to-date knowledge of industry trends to implement best practices.
• Generate reports on customer satisfaction and present findings to senior management.