JOB DESCRIPTION

JOB TITLE: Technical Support Engineer (Onsite)

QUALIFICATION: BE/BTech/Bsc/Diploma

EXPERIENCE: 6 - 8 Years

CERTIFICATIONS: VMWare, HPE, Microsoft Certified

RESPONSIBILITIES (INCLUDES TASKS AND AUTHORITIES):

• Good Experience on VMWare and fixing related issues.

• Technical Support and troubleshooting support for Windows Operating system.

• Knowledge of Email Account Creation/ Outlook/Exchange.

• Maintain and acquire Certifications as per Business Requirements.

• Have Excellent cross-department communication and relationships with all stakeholders.

• Co-ordinating with SMEs/vendors for certain Support cases and implementation-related tasks.

• Willing to work on-field at customer premises for undertaking Customer initiated Projects and support functions

based on the requirement

• Ability to inspire confidence in Customer.

• Self-Starter and able to work independently and as part of the team.

• Ability to multi-task, and prioritize multiple objectives, initiatives and requests.

• Ensures successful implementation and maintenance as per defined standards.

TECHNICAL SKILLS /COMPETENCIES:

MANDATORY

• knowledge on VMWare

• Knowledge on Windows Operating System

• Knowledge on Servers and Storages

Competency Levels

• VMWare – L3

• Windows Operating System – L2

• Servers/Storages – L2

SOFT SKILLS:

Strong written and verbal communication and analytical skills

High Degree of Perseverance

Very good Customer Handling Skills with end users and HoDs.

‘‘Can do” attitude.

Open to learn new technologies