Intertec Systems is an IT services company headquarters in Dubai. We specialize in Retail, Banking, Insurance, and Healthcare organizations across Middle East and India. Intertec’s key capabilities include Digitalization of Business Operations, IT Services and Operations, Hybrid IT, Smart Assets and IoT, and Cybersecurity.
Since 1991, Intertec has expanded its local offices in UAE, India, Oman, Bahrain and KSA. The company has matured its delivery capabilities with MSP for Cloud and Managed Services, and ISO 9001 certifications. Intertec has developed a reputation for its commitments to its employees and customers alike, and invests regularly in R&D, certifications and maturity to empower our customers’ business.



JOB TITLE: Technical Support Engineer JOB PURPOSE:END-USER Support – Field Support Engineer QUALIFICATION: Graduation CERTIFICATIONS: CCNA, MCSA, CompTIA A+ EXPERIENCE: 4 + Years RESPONSIBILITIES (INCLUDES ALL TASKS):<ul><li>Hardware Setup: Install, configure, and maintain desktop computers, printers, and other peripherals.</li><li>Software Installation: Install and configure operating systems, office applications, and other software as required by users.</li><li>System Configuration: Set up user accounts, permissions, and security settings according to organizational policies.</li><li>End-User Assistance: Provide technical support to end-users via phone, email, or in-person. Troubleshoot and resolve hardware and software issues.</li><li>Problem Diagnosis: Identify and diagnose hardware and software issues; perform repairs or escalate to higher-level support if necessary.</li><li>Remote Support: Use remote desktop tools to assist users with troubleshooting and resolving issues.</li><li>Network Configuration: Set up and troubleshoot network connections, including wired and wireless networks.</li><li>Connectivity Issues: Diagnose and resolve issues related to network connectivity, including IP address conflicts and VPN connections.</li></ul> TECHNICAL SKILLS /COMPETENCIES: MANDATORY<ul><li>Candidate must have hands-on experience in Windows and MAC OS.</li><li>Must have supported end-users, Top Management Users.</li><li>Must know about KPI's , SLA's and knowledge about ITSM tools like ServiceDesk Plus.</li><li>Good communication skills verbal and written.</li><li>Working knowledge of office automation products and computer peripherals, like printers and scanners.</li><li>Knowledge of network security practices and anti-virus programs.</li><li>Ability to perform remote troubleshooting and provide clear instructions.</li><li>Excellent problem-solving and multitasking skills.</li><li>Customer-oriented attitude.</li></ul>

JOB TITLE: M365 Analyst L2 – Indore, IndiaJOB PURPOSE:This role supports the secure and efficient operation of Microsoft 365 services, including SharePoint Online, security configurations, identity administration, licensing, and Global Security Authentication (GSA). The candidate ensures collaboration continuity, compliance alignment, and proactive service management across hybrid environments.QUALIFICATION: Engineering Degree (Computers / Electronics)CERTIFICATIONS:<ul><li>Microsoft 365 Certified: Administrator Expert</li><li>Microsoft Certified: Cybersecurity Architect Expert</li><li>ITIL Foundation</li><li>Enterprise Authentication or Identity Federation Training (vendor or internal)</li><li>AI-related training or certification will be considered an added advantage.</li></ul>EXPERIENCE: Minimum 8-12 years of hands-on experience in M365 &amp; security RESPONSIBILITIES (INCLUDES ALL TASKS):🎯 Key Responsibilities:🔧 M365 Administration<ul><li>Manage user provisioning, mailbox creation, OneDrive, SharePoint, Teams, and overall tenant configurations</li><li>Monitor service health, implement governance policies, and troubleshoot collaboration tool issues</li></ul>🛡️ M365 Security &amp; Email Protection<ul><li>Configure and maintain Conditional Access, MFA, DLP, and Defender for Office 365</li><li>Monitor and respond to phishing, spam, and malware threats via Defender, Mimecast, or Proofpoint</li><li>Perform security incident response and impact assessment in alignment with SOC practices</li></ul>📁 SharePoint Administration<ul><li>Administer SharePoint Online sites, access permissions, storage quotas, and taxonomy</li><li>Support site lifecycle management, metadata tagging, archival processes, and retention alignment</li><li>Troubleshoot sync issues and coordinate with content owners for collaboration efficiency</li></ul>🔐 Active Directory &amp; Hybrid Identity<ul><li>Manage AD groups, OU structures, hybrid identity provisioning using AAD Connect</li><li>Ensure seamless identity federation, access synchronization, and RBAC alignment</li></ul>🌍 Global Security Authentication (GSA)<ul><li>Implement and maintain GSA protocols for secure service access and identity validation</li><li>Coordinate GSA onboarding for offshore resources and service accounts</li><li>Maintain authentication workflows and logs for compliance visibility and risk tracking</li><li>Collaborate with enterprise security teams to optimize federated access policies and identity assurance</li></ul>📊 License Management &amp; Reporting<ul><li>Oversee subscription tracking, license assignment, and renewal forecasting</li><li>Maintain dashboards for license consumption, access anomalies, and budget planning</li><li>Provide documentation support for internal audits and compliance reviews</li></ul>🤝 Cross-Team Engagement<ul><li>Collaborate with Infrastructure, Security, Compliance, Procurement, and regional delivery teams</li><li>Facilitate KT sessions and resource onboarding</li><li class="ql-indent-1">Escalate critical issues and support transition coordination</li></ul>TECHNICAL SKILLS /COMPETENCIES:MANDATORYDomainProficiency LevelMicrosoft 365 Suite (Admin Center) - StrongSharePoint Online Management - StrongExchange Online, Teams, OneDrive - StrongMicrosoft Defender / Email Security - StrongCertification Authority Administration - StrongAzure AD (Entra ID), Active Directory, GPO &amp; Hybrid Identity - StrongGlobal Security Authentication (GSA) - StrongLicense &amp; Subscription Management - StrongPowerShell (Admin Scripts) - DesirableISO / SOC Compliance Practices - Desirable OPTIONAL·Experience with AI-based implementation or support will be considered an added advantage.SOFT SKILLS:MANDATORY·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Strong analytical and problem-solving ability·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Excellent written, verbal communication, and presentation skills·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Clear and accurate documentation skills·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Proven experience in team leadership and collaboration, with the ability to work effectivelycross departments and foster a cooperative work environment.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;High attention to detail and proactive security mindset

<h1>KEY RESPONSIBILITY</h1>ü&nbsp;Gaining a clear understanding of customers' businesses and requirements and Prepare Technical Proposal &amp; Bill of Material.ü&nbsp;Introducing solutions and technology to customer, by organizing trainings, demos and presentations.ü&nbsp;Be able to reach out to customers directly and position Intertec for the solution.ü&nbsp;Solutions architecting using CyberArk, Imperva, Forcepoint, Palo Alto, FortiNet, F5, and other Security solutions for which we are partnered with.ü&nbsp;Creating New Business opportunities in accounts in terms of solutions and projects along with Salesü&nbsp;Implementation Knowledge on Security Solutions ü&nbsp;Drive Customers/ Vendors/ Distributors/ OEMs Engagements.ü&nbsp;Provide technical presales support for Tenders / RFP’s. Prepare compliance sheets and required submission against those.&nbsp;QUALIFICATIONØ&nbsp;Preferably B.E/B.Tech in Computer Science, Electronics/Electrical Engineering or Information Systems or Diploma in Electronics / Electrical with equivalent work experienceØ&nbsp;A minimum working experience of 3+ years in Information Security engagements Ø&nbsp;Must have good communication skills &nbsp;

Company OverviewIntertec Softwares Pvt Ltd, headquartered in Bangalore, is a leading IT services company specializing in Retail, Banking, Insurance, and Healthcare across the Middle East and India. With a focus on business digitalization, IT operations, and cybersecurity, Intertec is known for its customer commitment, mature service capabilities, and dedication to employee growth. Job OverviewWe are seeking a dynamic and results-driven Insurance Software Sales Specialist to join our team at New Technology System. The ideal candidate will have a strong background in enterprise software sales with a proven track record in the General Insurance industry, excellent communication skills, and the ability to engage with clients across C-level and functional stakeholders. A valid UAE driving license is mandatory for this role. Qualifications and Skills<ul><li>Minimum 8 years of experience in enterprise software or IT solution sales.</li><li>At least 3 years of experience in the insurance industry, selling core or digital insurance solutions.</li><li>Good understanding of insurance workflows (policy, claims, underwriting, reinsurance, etc.).</li><li>Proven track record of meeting or exceeding sales targets in a B2B environment.</li><li>Excellent presentation, communication, and negotiation skills.</li><li>UAE driving license is mandatory.</li></ul> Preferred Skills:<ul><li>Familiarity with core insurance systems, CRM platforms and digital front-office solutions.</li><li>Experience working with public sector or regulatory bodies in insurance is a plus.</li><li>Strong network of industry contacts in the Middle East insurance sector.</li></ul> Roles and Responsibilities<ul><li>Drive new business acquisition and manage the complete sales cycle for General insurance software solutions and Oracle licenses &amp; products.</li><li>Build and maintain strong relationships with insurance companies, brokers, and third-party administrators (TPAs) in the Middle East.</li><li>Understand client business needs and map them to product capabilities and digital transformation opportunities.</li><li>Collaborate with pre-sales, delivery, and product teams to develop solution proposals, demos, and presentations.</li><li>Represent New Technology System at industry events, client meetings, and solution workshops.</li><li>Prepare and execute account plans, sales strategies, and revenue forecasts.</li></ul>

Company OverviewIntertec Softwares Pvt Ltd is a leading IT services company headquartered in Dubai, focusing on Retail, Banking, Insurance, and Healthcare across the Middle East and India. With offices in UAE, India, Oman, Bahrain, and KSA, Intertec is known for its digital business solutions, IT operations, and a commitment to employee development and customer excellence. Job Overview:We are seeking a high-caliber, strategic Project Manager with at least 10 years of experience to lead General Insurance &amp; Life Insurance software projects. The ideal candidate will bridge the gap between technical delivery teams and business stakeholders, ensuring projects are delivered on time, within scope, and with high quality. Key Responsibilities:<ul><li>End-to-End Delivery: Lead the planning and implementation of various projects in General &amp; Life Insurance, managing the full project lifecycle from initiation to closure.</li><li>Stakeholder Management: Act as the primary point of contact for clients and internal leadership, delivering clear, "smart" communication regarding project health, risks, and milestones.</li><li>Domain Alignment: Apply at least 3 years of deep General Insurance knowledge (B2B &amp; B2C Portals, Customer Onboarding, Policy Issuance, Integrations) to validate project requirements and ensure business value.</li><li>Resource &amp; Risk Management: Proactively identify bottlenecks, manage project dependencies, and mitigate risks to keep the projects timeline on track.</li><li>Quality Assurance: Ensure the delivered solution meets the rigorous standards required for the insurance industry’s regulatory and operational environment.</li></ul>&nbsp;Required Qualifications &amp; Skills:<ul><li>Experience: Minimum 10 years in IT Project Management; 5+ years specifically within the General / Life Insurance domain.</li><li>Education: Bachelor’s degree in IT, Computer Science, or a related field (PMP/PRINCE2 certification preferred).</li><li>Communication: Very good verbal and written communication skills; ability to influence stakeholders and present complex data simply.</li><li>Agility: Proven ability to manage short-term, high-impact projects with a focus on rapid delivery and documentation.</li><li>Technical Savvy: Familiarity with modern insurance software architectures and SDLC methodologies (Agile/Waterfall).</li></ul>&nbsp;