This role carries full responsibility for administrative functions with a strong focus on travel desk operations. The incumbent will independently manage end-to-end activities, ensuring efficiency, compliance, and cost savings.

1. Manage front office operations, including handling calls and greeting guests.
2. Take ownership of booking travel tickets directly through airline/travel portals and agents.
3. Arrange visas, hotels, insurance, local transfers, and related travel requirements.
4. Ensure cost-effectiveness by sourcing the best fares and services without compromising on quality.
5. Build and maintain strong working relationships with travel agents, hotels, and service providers across the region.
6. Organize banquet and hotel arrangements for meetings, conferences, and corporate events.
7. Manage the travel module within the HRMS and airline portals.
8. Track and reconcile credit card transactions related to administrative and travel expenses.
9. Provide support to HR & Finance functions, including training programs, cheque releases, and related initiatives.
10. Assist management-level employees with secretarial and administrative support, ensuring timeliness and confidentiality.
11. Prepare MIS and reporting – monthly travel MIS reports (spend analysis, usage trends, savings achieved).

b) Qualifications & Experience

• Graduate; degree/diploma in Travel or Business Administration preferred.
• 5–6 years of experience in administration and travel desk management, with hands-on use of airline and travel portals.
• Strong knowledge of travel industry processes, including visas, hotel bookings, and travel insurance.
• Proficiency in MS Office, HRMS systems, and online booking platforms.

c) Skills & Attributes

• Strong communication skills (verbal and written) are a pre-requisite.
• Proficiency in MS Office and travel portals.
• Good negotiation and vendor management skills to ensure cost-effectiveness.
• Strong organizational skills with the ability to manage multiple tasks and meet deadlines.
• Attention to detail and accuracy in record-keeping and MIS reporting.
• Interpersonal skills for working effectively with employees, management, and external partners.
• Ability to work independently, take ownership, and deliver end-to-end solutions.